Handling Difficult People: What to Do When People Push Your Buttons

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9781591454779: Handling Difficult People: What to Do When People Push Your Buttons
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Let's face it. Hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert Dr. John Townsend helps us better understand what makes "button pushers" act the way they do - and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body languate and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

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About the Author:

Dr. John Townsend is a respected leadership consultant, psychologist, and New York Times bestselling author. Dr. Townsend is the founder of the Townsend Institute for Leadership and Counseling and the online digital platform Townsend NOW; he also conducts the Townsend Leadership program. He travels extensively for corporate consulting, speaking, and helping develop leaders and their teams.  He and his wife, Barbi, have two sons, Ricky and Benny, and live in Newport Beach, California.

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9781404175679: Handling Difficult People: What to Do When People Try to Push Your Buttons

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ISBN 10:  1404175679 ISBN 13:  9781404175679
Publisher: Thomas Nelson, 2009
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