Service with SAP CRM

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9781592292066: Service with SAP CRM
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This book will provide a complete guide to SAP CRM 2007 Service, including coverage of functionality, implementation, customization, and Master Data. Readers will get an overview of the functionalities of the service component of SAP CRM 2007, learn how to map them in the SAP system, be introduced to an implementation model, and gather valuable information from two real-life customer examples. The book also deals with the business processes and functionalities of the Service component, so readers will learn about the fast and easy implementation of processes, which do’s and don’ts to address, and learn how to ensure the best possible data quality during implementation.

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About the Author:

Markus Kirchler is a member of the Board of Management at Mieschke Hofmann und Partner (MHP), the leading German process and IT consulting firm for the automotive industry. He is responsible for the CRM business area and has several years’ experience rolling out SAP software products in a variety of industries. Using an approach to consulting that seeks to combine process and IT consulting with the relevant products and solutions, MHP supports over 250 well-known customers, both inside and outside the automotive industry, with comprehensively implementing their processes in all value creation areas. Markus can be contacted at mkirchler@mhp.de.

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M. Kirchler, D. Manhart, J. Unger
Published by SAP Press, United States (2009)
ISBN 10: 1592292062 ISBN 13: 9781592292066
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Book Description SAP Press, United States, 2009. Hardback. Condition: New. Language: English. Brand new Book. In today s competitive business environment, maintaining a strong relationship with core customers is essential, particularly in the service area. With SAP CRM 2007, you can achieve optimal performance of your service processes and successfully position your company with your customers. This book covers the core business principles and mechanisms of CRM processes and teaches you how to implement and customize SAP CRM 2007 to achieve these goals and meet your specific requirements. Beginning with an introduction to the functionality, new interface, and relevant master data of SAP CRM 2007, readers get volumes of practical insights into the power of the service area. Everything from order management, resource planning, and mobile services to complaint management is covered. In addition, you ll find clear process descriptions, basic customizing settings, and step-by-step guidelines that illustrate the process design options. With this book, you ll discover critical success factors for your SAP CRM 2007 implementation, and gain practical insights from a real-life examples, that you can put to use immediately within your organization. Seller Inventory # AAJ9781592292066

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M. Kirchler, D. Manhart, J. Unger
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Book Description SAP Press, United States, 2009. Hardback. Condition: New. Language: English. Brand new Book. In today s competitive business environment, maintaining a strong relationship with core customers is essential, particularly in the service area. With SAP CRM 2007, you can achieve optimal performance of your service processes and successfully position your company with your customers. This book covers the core business principles and mechanisms of CRM processes and teaches you how to implement and customize SAP CRM 2007 to achieve these goals and meet your specific requirements. Beginning with an introduction to the functionality, new interface, and relevant master data of SAP CRM 2007, readers get volumes of practical insights into the power of the service area. Everything from order management, resource planning, and mobile services to complaint management is covered. In addition, you ll find clear process descriptions, basic customizing settings, and step-by-step guidelines that illustrate the process design options. With this book, you ll discover critical success factors for your SAP CRM 2007 implementation, and gain practical insights from a real-life examples, that you can put to use immediately within your organization. Seller Inventory # BTA9781592292066

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Book Description SAP Press, United States, 2009. Hardback. Condition: New. Language: English. Brand new Book. In today s competitive business environment, maintaining a strong relationship with core customers is essential, particularly in the service area. With SAP CRM 2007, you can achieve optimal performance of your service processes and successfully position your company with your customers. This book covers the core business principles and mechanisms of CRM processes and teaches you how to implement and customize SAP CRM 2007 to achieve these goals and meet your specific requirements. Beginning with an introduction to the functionality, new interface, and relevant master data of SAP CRM 2007, readers get volumes of practical insights into the power of the service area. Everything from order management, resource planning, and mobile services to complaint management is covered. In addition, you ll find clear process descriptions, basic customizing settings, and step-by-step guidelines that illustrate the process design options. With this book, you ll discover critical success factors for your SAP CRM 2007 implementation, and gain practical insights from a real-life examples, that you can put to use immediately within your organization. Seller Inventory # AAJ9781592292066

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