Lisa Gates Conflict Resolution Fundamentals

ISBN 13: 9781596719286

Conflict Resolution Fundamentals

 
9781596719286: Conflict Resolution Fundamentals

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.

Macintosh Requirements · OS 10.3.9 or higher · DVD-ROM drive · 1024x768 resolution · 24-bit video support · Quicktime 7 or higher Windows Requirements · XP, Vista, Windows 7 or Higher · DVD-ROM drive · 1024x768 resolution · 24-bit video support · PC sound card/speakers · Quicktime 7 or higher (included) · .NET 2.0 or higher (included)

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About the Author:

Speaker, trainer, and negotiation consultant Lisa Gates co-founded She Negotiates with Victoria Pynchon in 2010. Drawing from the disciplines of negotiation consulting and professional and personal development coaching, Lisa works with high-achieving careerists who want to close their income and leadership gaps and invigorate their professional lives, and entrepreneurs who want to finesse their business, brand, and offers.

With a BFA in Theatre from UC Santa Barbara and training in journalism, Lisa s professional career has spanned the arts, corporate public relations, and nonprofit management, allowing her to cultivate a core set of skills from performance and presentation, writing and editing, special event design, and training and curriculum development. She received her coaching certification from The Coaches Training Institute in 2006.

Lisa s recent speaking and training clients include the Bainbridge Graduate Institute, Journalism and Women Symposium, Santa Barbara Teen Coalition, West Hollywood Women s Leadership Conference, MomCorps, Power Training Institute, 85 Broads, Women to Women, Women in Sports and Events, UC Santa Barbara Professional Women s Association, among others. She writes for Forbes Woman, and has been featured on NPR and CNN, as well as online magazines such as The Grindstone, Huffington Post, and Daily Worth. Lisa and Victoria are hard at work on their first jointly written book about negotiation for women, being published next year.

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