The VIP Principle: Discover How Guest Experiences Drive Long Term Growth

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9781599325576: The VIP Principle: Discover How Guest Experiences Drive Long Term Growth
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WOW Your VIP Guests And Boost Your Business

Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has
never been harder to compete for your guests’ dollar. How can your business cater to
all of its highest-paying guests if they are from different generations and cultures, each
with their own languages and high expectations?
The VIP Principle is your answer. Inside, you will learn the best strategies that business
veterans Michelle Pascoe and David Staughton have collected over a combined 50
years to help you continuously improve your guest experience.
Inside, you will discover easy-to-implement ways to:
· Measure guest satisfaction to find your strengths and weaknesses
· Gather competitor intelligence
· Create a workplace of high-quality values and ethics
· Develop team-oriented leaders that impress your guests
· Satisfy current VIP guests and identify future ones
· Prioritise improvements based on your guests’ needs
· Use entertainment, dining and décor to fill your venue all year long
The VIP Principle is a sure bet to keep your best guests coming back―and bringing
their friends.

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About the Author:

MICHELLE PASCOE is an International Certified Speaking Professional, an Accredited Trainer and Assessor, and managing director of Optimum Operating Procedures and Services, Pty., Ltd. (OOPS), one of Australia’s most respected training and research companies. She works with small to multimillion-dollar companies in the gaming industry, as well as the hospitality, retail, manufacturing, real estate, government, automotive and professional services sectors to ignite employee potential and drive outstanding service experiences.

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Book Description ADVANTAGE MEDIA GROUP, 2015. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****. WOW Your VIP Guests And Boost Your Business Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has never been harder to compete for your guests dollar. How can your business cater to all of its highest-paying guests if they are from different generations and cultures, each with their own languages and high expectations? The VIP Principle is your answer. Inside, you will learn the best strategies that business veterans Michelle Pascoe and David Staughton have collected over a combined 50 years to help you continuously improve your guest experience. Inside, you will discover easy-to-implement ways to: - Measure guest satisfaction to find your strengths and weaknesses - Gather competitor intelligence - Create a workplace of high-quality values and ethics - Develop team-oriented leaders that impress your guests - Satisfy current VIP guests and identify future ones - Prioritise improvements based on your guests needs - Use entertainment, dining and decor to fill your venue all year long The VIP Principle is a sure bet to keep your best guests coming back--and bringing their friends. Seller Inventory # APC9781599325576

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Book Description ADVANTAGE MEDIA GROUP, 2015. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****.WOW Your VIP Guests And Boost Your Business Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has never been harder to compete for your guests dollar. How can your business cater to all of its highest-paying guests if they are from different generations and cultures, each with their own languages and high expectations? The VIP Principle is your answer. Inside, you will learn the best strategies that business veterans Michelle Pascoe and David Staughton have collected over a combined 50 years to help you continuously improve your guest experience. Inside, you will discover easy-to-implement ways to: - Measure guest satisfaction to find your strengths and weaknesses - Gather competitor intelligence - Create a workplace of high-quality values and ethics - Develop team-oriented leaders that impress your guests - Satisfy current VIP guests and identify future ones - Prioritise improvements based on your guests needs - Use entertainment, dining and decor to fill your venue all year long The VIP Principle is a sure bet to keep your best guests coming back--and bringing their friends. Seller Inventory # APC9781599325576

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