CQI - 14 : Consumer-Centric Warranty Management Guideline, (With CD- ROM)

9781605341408: CQI - 14 : Consumer-Centric Warranty Management Guideline, (With CD- ROM)
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Consumer-Centric Warranty Management Guideline : A Guideline for Industry Best Practices This guideline is designed to promote advances in consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This approach begins with the end consumer in mind, providing tactics, techniques and case studies for all constituencies, particularly vehicle manufacturers and their suppliers. The guideline is organized in steps that partner organizations can take to proactively reduce warranty incident rates and risks associated with warranty events. This manual includes a CD which contains the assessment worksheets, glossary, NTF decision tree case study, NTF fault tree analysis tool extension and case studies.

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Published by AIAG (2008)
ISBN 10: 1605341401 ISBN 13: 9781605341408
New Soft cover Quantity Available: 1
East West Academic Books LLC
(Burlington, NC, U.S.A.)

Book Description AIAG, 2008. Soft cover. Condition: New. Seller Inventory # ABE-1507537767511

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