The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World - Hardcover

John R. Dijulius III

Hardcover

ISBN 10: 162634129X ISBN 13: 9781626341296

Publisher: Greenleaf Book Group Press, 2015

Synopsis

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer--which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that!

Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

About this title

About the Author:

John R. DiJulius III is considered the authority on world-class Customer service and is the author of three books on Customer experience. He is the president of The DiJulius Group--a Customer service consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more. John is also the founder and owner of John Robert's Spa--named one of the Top 20 Salons in America (in light of their impeccable Customer experience standards, no doubt). John lives in Aurora, Ohio with his three sons.

Review:

''Service aptitude is a big idea. Customer service is an investment, not an expense--the new marketing is here and it looks like this.'' --Seth Godin, New York Times bestselling author of Linchpin

''In this hyper-connected, hyper-informed let-the-seller-beware world, the old rules of customer service just don't apply. John DiJulius gets that. He also knows that service comes from a happy heart. You'll learn something valuable about customer relations, sure. But you can learn something even more important from this book: How to be a better person.'' --Daniel H. Pink, New York Times bestselling author of To Sell Is Human and Drive

''This is not only a book that every manager should read, but also every employee. If you want to take advantage of what John DiJulius teaches, then everyone must be part of the customer service revolution.'' -- -- Shep Hyken, customer service expert and New York Times bestselling author of The Amazement Revolution

About this edition

• Publisher: Greenleaf Book Group Press
• Publication date: 2015
• ISBN 10: 162634129X
• ISBN 13: 9781626341296
• Binding: Hardcover
• Number of pages: 200