Ralph Badinelli Service System Modeling

ISBN 13: 9781631570230

Service System Modeling

 
9781631570230: Service System Modeling

Service Science is the study of co-creative systems. The ever-broadening interest in Service Innovation pursues the effective and efficient design and management of co-creative systems, which can be accomplished only through the application of a science of these systems. Examples of such service include users navigating web sites, people interacting with intelligent mobile applications, customers in a shopping mall, patients interacting with health-care professionals and other sources of advice, students interacting with teachers and learning materials, etc. The trajectories of agents that engage in such co-creative systems are directed by the decisions made by agents. Hence, understanding the performance of service systems and designing better service systems requires understanding how these agents make their decisions and how service systems respond to these decisions. This book defines and explains the essential foundational constructs for graphical and mathematical models of co-creative systems.

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Ralph Badinelli
Published by Business Expert Press, United States (2015)
ISBN 10: 1631570234 ISBN 13: 9781631570230
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Book Description Business Expert Press, United States, 2015. Paperback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****.This book invites the reader on a journey of discovery of service systems. From a Service-Dominant-Logic perspective, such systems are the building blocks of all economic activity, and innovation of new service systems holds the promise of a new industrial revolution. Users navigating web sites, customers interacting with intelligent mobile retail applications, patients interpreting advice from health-care professionals and other sources, students interacting with teachers and learning materials, city dwellers invoking smart service applications for transportation routing, and the unlimited variations of smart service systems that will be enabled by the Internet of Things and other technologies provide ample evidence of the need for service innovation.This book presents an overview of the foundational constructs of service science and models of co-creative systems, with the aim of enabling the reader to be a service innovator. The value proposition of this book is the opportunity to fill each reader s knowledge gaps and offer a comprehensive, coherent, and introductory overview of service system modeling. Bookseller Inventory # AAV9781631570230

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Book Description Business Expert Press, United States, 2015. Paperback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****. This book invites the reader on a journey of discovery of service systems. From a Service-Dominant-Logic perspective, such systems are the building blocks of all economic activity, and innovation of new service systems holds the promise of a new industrial revolution. Users navigating web sites, customers interacting with intelligent mobile retail applications, patients interpreting advice from health-care professionals and other sources, students interacting with teachers and learning materials, city dwellers invoking smart service applications for transportation routing, and the unlimited variations of smart service systems that will be enabled by the Internet of Things and other technologies provide ample evidence of the need for service innovation. This book presents an overview of the foundational constructs of service science and models of co-creative systems, with the aim of enabling the reader to be a service innovator. The value proposition of this book is the opportunity to fill each reader s knowledge gaps and offer a comprehensive, coherent, and introductory overview of service system modeling. Bookseller Inventory # AAV9781631570230

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