Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. - Softcover

Copeman, Mark

  • 4.03 out of 5 stars
    39 ratings by Goodreads
 
9781729416891: Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.
Softcover
ISBN 10: 1729416896 ISBN 13: 9781729416891
Publisher: Independently published, 2019

Synopsis

Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100’s of customer service organisations across the world.

During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.

Mark’s formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.

Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.

  • Learn the importance of harnessing habits
  • Develop the right attitude towards your role
  • Understand the importance of human customer service
  • Learn how to communicate effectively
  • See how tiny adjustments in phrasing can win the day
  • Become skilled in empathy and rapport
  • Be assured it’s OK to have a personality

    • Read and implement with your team today and turn your helpdesk into a feature, not an overhead.

    "synopsis" may belong to another edition of this title.

    Publisher
    Independently published
    Publication date
    2019
    Language
    English
    ISBN 10 
    1729416896
    ISBN 13 
    9781729416891
    Binding
    Paperback
    Number of pages
    187
    Rating
    • 4.03 out of 5 stars
      39 ratings by Goodreads