The Road to Tourism: Skills for the New Professional

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9781740096126: The Road to Tourism: Skills for the New Professional

The growth of the tourism industry in Australia and indeed the world today provides dynamic career opportunities with its endless diversity. A person's career could span work with travel agents, tour wholesaling companies, tour operators, airlines, cruise lines, hotel chains, tourism associations & commissions, companies that manage and operate tourist attractions and events plus much more. The basis for succeeding however in this dynamic industry is the necessity to possess a driving ambition and enthusiasm for superior customer service and satisfaction with a strong sense of professionalism. The Road to Tourism will help your students to gain valuable insights into this industry and the requirements of its profession by providing a highly readable and relevant introduction to Tourism to help them begin and progress in their careers.It achieves this by introducing students to the tourism industry today, the magnitude of working with colleagues and customers, the issue of communication (plus conflict resolution) and the cross-cultural aspect of Tourism, along with office duties they may perform, occupational health and safety guidelines they need to be aware of and product and services knowledge required. The book concludes with a multitude of career opportunities students may pursue and useful contacts to help get them started. The text follows a logical and clear structure that aids learning. Each chapter builds on the student's knowledge and skills and provides opportunities to consolidate learning through its many features. The text follows closely the Tourism Training Package and is therefore an invaluable teaching and learning tool. The concepts in this book are easy to follow and understand at the entry level of learning in the tourism area. Written by tourism industry professionals with extensive experience in the practical application of the concepts and in delivering training and teaching, the book can be used both in classroom and workplace learning situations.The Road to Tourism is aimed at AQF level II learning.

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About the Author:

Vivienne O'Shannessy has more than 20 years experience working in hospitality and tourism related organisations, working in retail travel, hotels, restaurants and teaching institutions. Vivienne has extensive experience also in curriculum and training resource development. Vivienne currently consults to the hospitality/tourism industry developing training resources and delivering workplace training. Dean Minett has experienced the tourism industry from both sides of the coin, as a hotel manager, consultant, lecturer, and traveller across Australia and overseas. He has worked with or advised casinos, restaurants, hotels, and the travel industry in general for over 23 years, and is currently principal of his own consulting practice. Geoff Hyde has worked in the tourism industry for over 20 years as a management consultant, lecturer and specialist tourism sector-planning advisor to governments, universities, private companies and international development agencies.

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O'Shannessy, Vivienne, Hyde, Geoff and Minett, Dean
Published by Prentice Hall Australia, Frenchs Forest (2002)
ISBN 10: 1740096126 ISBN 13: 9781740096126
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Book Description Prentice Hall Australia, Frenchs Forest, 2002. soft cover. No Jacket. 24.5 cm. XI, 244 pages VG. Very good condition with light shelf wear and edge wear to covers, light soiling, some highlighting and annotation. Bookseller Inventory # 41090

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O'Shannessy, Vivienne, Minett, Dean, Hyde, Geoff
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Book Description Pearson Education Australia. Book Condition: Good. Ex-library, so some stamps and wear, but in good overall condition. Bookseller Inventory # Z1-C-039-00946

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Vivienne O'Shannessy, Dean Minett, Geoff Hyde
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Book Description Prentice Hall, 2002. Paperback. Book Condition: Good. Ex Library Book with usual stamps and stickers. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0005313709

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