The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL SOA Certificate.
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.
On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course; you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable. Take the online learning option instead and study at your own pace.
This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery.
The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle.
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements.
Learning Objectives: At the end of this course, the learner will gain competencies in:
* Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle
* Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
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