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Synopsis
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
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About the Author
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
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IT Service Management: Support for your ITSM Foundation exam
Published by
BCS, The Chartered Institute for IT, 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184
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IT Service Management : Support for Your Itsm Foundation Exam
Published by
BCS Learning & Development Limited, 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184
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IT Service Management: Support for your ITSM Foundation exam
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It Service Management : Support for Your Itsm Foundation Exam
Published by
BCS, The Chartered Institute for IT, 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184
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Softcover
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IT Service Management
Published by
BCS Learning and Development Limited, GB, 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184
New
Paperback
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples. Seller Inventory # LU-9781780173184
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It Service Management : Support for Your Itsm Foundation Exam
Published by
BCS, The Chartered Institute for IT, 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184
Used
Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.
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IT Service Management
Published by
BCS Learning and Development Limited, 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184
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IT Service Management: Support for your ITSM Foundation exam
Published by
BCS, The Chartered Institute for IT, 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184
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IT Service Management
Published by
BCS Learning and Development Limited, 2016
ISBN 10: 1780173180
ISBN 13: 9781780173184
New
PAP
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It Service Management: Support for Your Itsm Foundation Exam (Paperback or Softback)
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ISBN 10: 1780173180
ISBN 13: 9781780173184
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