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Synopsis
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
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About the Author
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
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- PublisherBCS, The Chartered Institute for IT
- Publication date2016
- ISBN 10 1780173180
- ISBN 13 9781780173184
- BindingPaperback
- LanguageEnglish
- Edition number3
- Number of pages225
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IT Service Management: Support for your ITSM Foundation exam
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It Service Management : Support for Your Itsm Foundation Exam
Published by
BCS, The Chartered Institute for IT, 2016
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ISBN 13: 9781780173184
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IT Service Management
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