Public Utilities: Management Challenges for the 21st Century

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9781843768739: Public Utilities: Management Challenges for the 21st Century
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McNabb (business administration, Pacific Lutheran University) presents an introduction to public utility management issues, for managers and students. Using both the New Public Management and strategic approaches, McNabb explains the fundamentals of utility management, and its history, ethics, and regulations. The bulk of the text focuses on important challenges, such as integrated resource planning, leadership, pricing, marketing, information technology, accounting, human resources, and governance. The volume closes with special issues in the electric energy, natural gas, water and wastewater industries. Annotation 2006 Book News, Inc., Portland, OR (booknews.com)

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About the Author:

David E. McNabb, Water and Wastewater District Commissioner, Washington and Professor Emeritus, Pacific Lutheran University, US

Review:

`Professor McNabb has produced an excellent overview of the management challenges facing public utilities in the 21st century. His description of the evolution, changes, and challenges of different types of utilities is insightful. What makes this book uniquely valuable is his addressing the variety of utility management responsibilities - including human resources, information services, and strategic planning - in a single volume. I recommend it highly.' -- Jeffrey Showman, Washington Utilities and Transportation Commission, US

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McNabb, David E.
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David E. McNabb
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