Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-Based Design

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9781846191763: Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-Based Design

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. 'Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever.' - Lynne Maher.

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About the Author:

Respectively Professor in Health Service Management, Royal Free and University College Medical School, University College London; Principal Research Fellow, Royal Free and University College Medical School, University College London

Review:

'I would recommend this section to anyone involved in qualitative research or studying at postgraduate level.' RACHEL MATTHEWS, SENIOR NURSE USER INVOLVEMENT, ROYAL BROMPTON AND HAREFIELD NHS TRUST, JOURNAL OF PERIOPERATIVE PRACTICE

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Paul Bate, Glenn Robert, Paula Lavis
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Book Description Taylor Francis Ltd, United Kingdom, 2007. Paperback. Book Condition: New. 1 New ed. Language: English . Brand New Book. This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. Experience Based Design (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever. - Lynne Maher. Bookseller Inventory # AAZ9781846191763

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Book Description Taylor Francis Ltd, United Kingdom, 2007. Paperback. Book Condition: New. 1 New ed. Language: English . Brand New Book. This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. Experience Based Design (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever. - Lynne Maher. Bookseller Inventory # AAZ9781846191763

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Book Description Taylor & Francis Ltd. Paperback. Book Condition: new. BRAND NEW, Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-Based Design, Paul Bate, Glenn Robert, Paula Lavis, This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. 'Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever.' - Lynne Maher. Bookseller Inventory # B9781846191763

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Book Description Radcliffe Publishing Ltd, 2007. Book Condition: New. Presents a way of bringing about improvements in healthcare services by being user-focussed. This work explores the underlying concepts, methods and practices of EBD, and offers an approach to healthcare customer satisfaction. It also includes a foreword by lynne Maher, Head of Innovation Practice, University Of Warwick, Coventry. Num Pages: 224 pages, Illustrations. BIC Classification: MBP. Category: (P) Professional & Vocational. Dimension: 246 x 173 x 16. Weight in Grams: 388. . 2007. 1st Edition. Paperback. . . . . . Bookseller Inventory # V9781846191763

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Book Description Radcliffe Publishing Ltd. Book Condition: New. Presents a way of bringing about improvements in healthcare services by being user-focussed. This work explores the underlying concepts, methods and practices of EBD, and offers an approach to healthcare customer satisfaction. It also includes a foreword by lynne Maher, Head of Innovation Practice, University Of Warwick, Coventry. Num Pages: 224 pages, Illustrations. BIC Classification: MBP. Category: (P) Professional & Vocational. Dimension: 246 x 173 x 16. Weight in Grams: 388. . 2007. 1st Edition. Paperback. . . . . Books ship from the US and Ireland. Bookseller Inventory # V9781846191763

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