Developing Your Assertiveness Skills and Confidence in Your Communication to Achieve Success. How to Build Your Confidence and Assertiveness to Handle (Skills Training Course)

3.17 avg rating
( 6 ratings by Goodreads )
 
9781849370578: Developing Your Assertiveness Skills and Confidence in Your Communication to Achieve Success. How to Build Your Confidence and Assertiveness to Handle (Skills Training Course)

Would you like to be better at communicating your ideas and feelings? This book will provide you with the tools and techniques to become a more assertive communicator. It is full of practical tips, case studies and exercises, which can be found at http://www.uolearn.com. These will build your skills and change the way you communicate to help you achieve your goals. There are different types of behaviour: high level aggression, low level aggression, submissive and assertive. This book helps you to identify the behaviour and develop a strategy to deal with it. There are lots of exercises and suggested techniques that work on developing your confidence and skills when dealing with a wide range of situations. There is advice on choosing the best thing to say and the way to do it. The book gives plenty of advice on how to say no, raise award issues and stand your ground. An important part of being assertive is to prepare yourself for the conversation before it takes places and there is a step by step formula for helping you to do this. Build you confidence, self-esteem and skills to be able to get your point across even when working with difficult situations. There are over 31 practical ideas to help you learn to communicate assertively. About the author - Deborah Dalley Deborah was a trainer with the Greater Manchester Police and lectured at Salford University. For the last 12 years she has been running a successful training, coaching and consulting business. Deborah has been delivering assertive communication workshops for over 25 years for groups in the public, private and voluntary sectors. She delivers training sessions, coaches individuals and facilitates team events that specialise in helping people successfully deal with difficult situations. She is also the co-author of the book Developing your Influencing Skills. What do people think of this developing your assertiveness skills book? This is the first time that I have really understood the difference between being aggressive and being assertive. This has helped me to develop new strategies for dealing with someone at work who I realise uses a lot of low level aggression to get what she wants. Practical and engaging! I have already used several of the suggested ways to say no to great effect so thank you! I always imagined that other people just knew how to deal with difficult situations, I now believe that with practice anyone can manage it. The book has opened my eyes, I feel empowered and ready to take responsibility for my life. I thought this book was excellent, readable and easy to work through. Developing Your Assertiveness Skills, Developing your assertiveness skills and confidence in your communication to achieve success. 2, Praise 3, About the Author: Deborah Dalley 6, Introduction 7, Chapter 1: What is Assertive Behaviour? 10, Behaviour definitions 10, High level aggression 11, Low level aggression 12, Submissive 13, Assertive 14, Recognising the four behaviours 18, Behaviour breeds behaviour 22, Chapter Two: Self-Confidence 28, Our rights 28, Facing your fears 33, What is self-confidence? 35, Ways to develop your self-confidence 37, Chapter Three: Assertive Communication Skills 48, Chapter Four: Assertiveness Techniques 62, Chapter Five: Putting it into Practice 92, Chapter Six: Action Planning 104, The conscious competence ladder 105,

"synopsis" may belong to another edition of this title.

About the Author:

About the Author of Developing your Assertiveness Skills, Deborah Dalley Deborah has been working in the field of learning and development for over 25 years. Prior to setting up her own company in 2000 she worked as a training consultant for Greater Manchester Police and a part time lecturer at Salford University. The majority of Deborah's work involves helping people to find ways to deal with difficult situations. This includes running training workshops, coaching individuals and facilitating team events. She works in a range of organisations including many universities, local authorities, NHS trusts and private companies. Her particular areas of interest and expertise include: developing ways to improve organisational and personal communication; helping people to develop their ability to influence with integrity and to recognise the difference between effective influencing and manipulation. She has recently developed a framework for having difficult conversations which is being widely used in a number of organizations. Deborah is the co-author of Developing Your Influencing Skills, a book being used by organisations and individuals across the world. Please contact Deborah at http://www.deborahdalley.com

Review:

This is the first time that I have really understood the difference between being aggressive and being assertive. This has helped me to develop new strategies for dealing with someone at work who I realise uses a lot of low level aggression to get what she wants. Practical and engaging - I have already used several of the suggested ways to say no to great effect so thank you! Learning to bank key phrases has helped me enormously. I always imagined that other people just knew how to deal with difficult situations, I now believe that with practice anyone can manage it. The book has opened my eyes - I have recognised that a lot of things that I have blamed on other people can be traced back to my behaviour. I feel empowered and ready to take responsibility for my life. I thought this book was excellent - readable and easy to work through. I particularly liked the chapter on self-confidence as I think that is where I need to do the work and so I have started an achievement log and am practising positive visualisation.

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 18.99
US$ 14.53

Convert Currency

Shipping: FREE
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Deborah Dalley
Published by Universe of Learning Ltd, United Kingdom (2013)
ISBN 10: 1849370575 ISBN 13: 9781849370578
New Paperback Quantity Available: 10
Print on Demand
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Universe of Learning Ltd, United Kingdom, 2013. Paperback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****.Would you like to be better at communicating your ideas and feelings? This book will provide you with the tools and techniques to become a more assertive communicator. It is full of practical tips, case studies and exercises, which can be found at These will build your skills and change the way you communicate to help you achieve your goals. There are different types of behaviour: high level aggression, low level aggression, submissive and assertive. This book helps you to identify the behaviour and develop a strategy to deal with it. There are lots of exercises and suggested techniques that work on developing your confidence and skills when dealing with a wide range of situations. There is advice on choosing the best thing to say and the way to do it. The book gives plenty of advice on how to say no, raise award issues and stand your ground. An important part of being assertive is to prepare yourself for the conversation before it takes places and there is a step by step formula for helping you to do this. Build you confidence, self-esteem and skills to be able to get your point across even when working with difficult situations. There are over 31 practical ideas to help you learn to communicate assertively. About the author - Deborah Dalley Deborah was a trainer with the Greater Manchester Police and lectured at Salford University. For the last 12 years she has been running a successful training, coaching and consulting business. Deborah has been delivering assertive communication workshops for over 25 years for groups in the public, private and voluntary sectors. She delivers training sessions, coaches individuals and facilitates team events that specialise in helping people successfully deal with difficult situations. She is also the co-author of the book Developing your Influencing Skills. What do people think of this developing your assertiveness skills book? This is the first time that I have really understood the difference between being aggressive and being assertive. This has helped me to develop new strategies for dealing with someone at work who I realise uses a lot of low level aggression to get what she wants. Practical and engaging! I have already used several of the suggested ways to say no to great effect so thank you! I always imagined that other people just knew how to deal with difficult situations, I now believe that with practice anyone can manage it. The book has opened my eyes, I feel empowered and ready to take responsibility for my life. I thought this book was excellent, readable and easy to work through. Bookseller Inventory # AAV9781849370578

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 14.53
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Deborah Dalley
Published by Universe of Learning Ltd, United Kingdom (2013)
ISBN 10: 1849370575 ISBN 13: 9781849370578
New Paperback Quantity Available: 10
Print on Demand
Seller:
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Universe of Learning Ltd, United Kingdom, 2013. Paperback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****. Would you like to be better at communicating your ideas and feelings? This book will provide you with the tools and techniques to become a more assertive communicator. It is full of practical tips, case studies and exercises. These will build your skills and change the way you communicate to help you achieve your goals. Bookseller Inventory # AAV9781849370578

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.09
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Dalley, Deborah
Published by Universe of Learning Ltd (2017)
ISBN 10: 1849370575 ISBN 13: 9781849370578
New Paperback Quantity Available: > 20
Print on Demand
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Universe of Learning Ltd, 2017. Paperback. Book Condition: New. Never used! This item is printed on demand. Bookseller Inventory # 1849370575

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 13.11
Convert Currency

Add to Basket

Shipping: US$ 1.99
Within U.S.A.
Destination, Rates & Speeds

4.

Deborah Dalley
Published by Universe of Learning Ltd (2013)
ISBN 10: 1849370575 ISBN 13: 9781849370578
New Quantity Available: > 20
Print on Demand
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description Universe of Learning Ltd, 2013. PAP. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IQ-9781849370578

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 11.19
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

5.

Dalley, Deborah
Published by Universe of Learning Ltd 1/1/2013 (2013)
ISBN 10: 1849370575 ISBN 13: 9781849370578
New Paperback or Softback Quantity Available: 10
Seller:
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Rating
[?]

Book Description Universe of Learning Ltd 1/1/2013, 2013. Paperback or Softback. Book Condition: New. Developing Your Assertiveness Skills and Confidence in Your Communication to Achieve Success: How to Build Your Confidence and Assertiveness to Handle. Book. Bookseller Inventory # BBS-9781849370578

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.32
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Dalley, Deborah
Published by Universe of Learning Ltd
ISBN 10: 1849370575 ISBN 13: 9781849370578
New PAPERBACK Quantity Available: 10
Seller:
Lakeside Books
(Benton Harbor, MI, U.S.A.)
Rating
[?]

Book Description Universe of Learning Ltd. PAPERBACK. Book Condition: New. 1849370575 BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!|0.5. Bookseller Inventory # OTF-Y-9781849370578

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 13.30
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

7.

Dalley, Deborah
Published by Universe of Learning Ltd
ISBN 10: 1849370575 ISBN 13: 9781849370578
New PAPERBACK Quantity Available: 10
Seller:
Lakeside Books
(Benton Harbor, MI, U.S.A.)
Rating
[?]

Book Description Universe of Learning Ltd. PAPERBACK. Book Condition: New. 1849370575 Brand New! Not overstocks or remainder copy!. Bookseller Inventory # OTF-S-9781849370578

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 13.30
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

8.

Deborah Dalley
Published by Universe of Learning Ltd 2013-01-01 (2013)
ISBN 10: 1849370575 ISBN 13: 9781849370578
New Paperback Quantity Available: 5
Seller:
Chiron Media
(Wallingford, United Kingdom)
Rating
[?]

Book Description Universe of Learning Ltd 2013-01-01, 2013. Paperback. Book Condition: New. Bookseller Inventory # NU-ING-27412715

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 14.45
Convert Currency

Add to Basket

Shipping: US$ 3.95
From United Kingdom to U.S.A.
Destination, Rates & Speeds

9.

Deborah Dalley
Published by Universe of Learning Ltd
ISBN 10: 1849370575 ISBN 13: 9781849370578
New Paperback Quantity Available: > 20
Seller:
BuySomeBooks
(Las Vegas, NV, U.S.A.)
Rating
[?]

Book Description Universe of Learning Ltd. Paperback. Book Condition: New. Paperback. 122 pages. Dimensions: 9.2in. x 7.5in. x 0.4in.Would you like to be better at communicating your ideas and feelings This book will provide you with the tools and techniques to become a more assertive communicator. It is full of practical tips, case studies and exercises, which can be found at http: www. uolearn. com. These will build your skills and change the way you communicate to help you achieve your goals. There are different types of behaviour: high level aggression, low level aggression, submissive and assertive. This book helps you to identify the behaviour and develop a strategy to deal with it. There are lots of exercises and suggested techniques that work on developing your confidence and skills when dealing with a wide range of situations. There is advice on choosing the best thing to say and the way to do it. The book gives plenty of advice on how to say no, raise award issues and stand your ground. An important part of being assertive is to prepare yourself for the conversation before it takes places and there is a step by step formula for helping you to do this. Build you confidence, self-esteem and skills to be able to get your point across even when working with difficult situations. There are over 31 practical ideas to help you learn to communicate assertively. About the author - Deborah Dalley Deborah was a trainer with the Greater Manchester Police and lectured at Salford University. For the last 12 years she has been running a successful training, coaching and consulting business. Deborah has been delivering assertive communication workshops for over 25 years for groups in the public, private and voluntary sectors. She delivers training sessions, coaches individuals and facilitates team events that specialise in helping people successfully deal with difficult situations. She is also the co-author of the book Developing your Influencing Skills. What do people think of this developing your assertiveness skills book This is the first time that I have really understood the difference between being aggressive and being assertive. This has helped me to develop new strategies for dealing with someone at work who I realise uses a lot of low level aggression to get what she wants. Practical and engaging! I have already used several of the suggested ways to say no to great effect so thank you! I always imagined that other people just knew how to deal with difficult situations, I now believe that with practice anyone can manage it. The book has opened my eyes, I feel empowered and ready to take responsibility for my life. I thought this book was excellent, readable and easy to work through. Developing Your Assertiveness Skills, Developing your assertiveness skills and confidence in your communication to achieve success. 2, Praise 3, About the Author: Deborah Dalley 6, Introduction 7, Chapter 1: What is Assertive Behaviour 10, Behaviour definitions 10, High level aggression 11, Low level aggression 12, Submissive 13, Assertive 14, Recognising the four behaviours 18, Behaviour breeds behaviour 22, Chapter Two: Self-Confidence 28, Our rights 28, Facing your fears 33, What is self-confidence 35, Ways to develop your self-confidence 37, Chapter Three: Assertive Communication Skills 48, Chapter Four: Assertiveness Techniques 62, Chapter Five: Putting it into Practice 92, Chapter Six: Action Planning 104, The conscious competence ladder 105, This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9781849370578

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 19.64
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

10.

Dalley, Deborah
Published by Universe of Learning Ltd (2016)
ISBN 10: 1849370575 ISBN 13: 9781849370578
New Paperback Quantity Available: 1
Print on Demand
Seller:
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description Universe of Learning Ltd, 2016. Paperback. Book Condition: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Bookseller Inventory # ria9781849370578_lsuk

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 14.55
Convert Currency

Add to Basket

Shipping: US$ 5.12
From United Kingdom to U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book