Performance Management: A Handbook for Small Business Banks and Microfinance Institutions

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9781853397936: Performance Management: A Handbook for Small Business Banks and Microfinance Institutions
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Performance Management equips staff at financial institutions across emerging economies with frameworks and tools to manage people effectively.

To sustain the business of financial institutions, leaders and managers must focus on performance. This means helping staff to maintain quality, efficiency, productivity, cost-effectiveness, and ethical business practices. It also means managing people and the way they work so that they handle as many transactions as they can, open as many deposit accounts as they can, and process as many high-quality loans and repayments as they can.

Performance Management covers all areas of performance management for banking and microfinance. It discusses strategic and operational considerations and setting up a performance management system. It includes frameworks and advice on interviewing and creating job descriptions. Areas in sustaining performance include training, coaching, incentives, performance evaluation, career development, promotion, and succession planning. Finally, it covers positioning an institution for sustaining high-quality performance management institution-wide.

Arising from years of experience in banks and microfinance institutions throughout developing economies, this book provides insights, approaches, and examples particularly relevant for professionals in these markets. It should be read by staff of banks and microfinance institutions, as well as NGOs and aid agencies engaged in promoting microfinance.

Published in association with SBBN (Small Business Banking Network) an initiative of CapitalPlus Exchange

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About the Author:

Prinny Anderson is the lead human capital professional for Small Business Banking Network. Prinny is a globally recognized human capital educator, coach, author and consultant and the principal of Design for Learning & Change in Durham, North Carolina, USA.

Review:

"This is a book for bank and finance professionals written by a professional who clearly understands the discipline of performance management and the environment of banking and finance. The book is pragmatic, focused, comprehensive and eminently readable....a 'must read' for leaders in this field." (Robert M. Fulmer, co-author of The Leadership Advantage: How the Best Companies Are Developing Their Talent to Pave the Way for Future Success and Vice-Chair)

"Performance Management is a straightforward and engaging book that equips HR professionals with the practical advice and systemic insight to make performance management a strategic tool for achieving the business goals of the financial institution, and the human mission of giving women and men access to the financial services they need to move out of poverty." (Judy Rosenblum, past president and adviser)

"This handbook for banks and microfinance institutions provides tools to turn over mountains of hardship facing any leader dealing with financial services in difficult-to-reach markets, to discover a goldmine of success on the other side." (Bold Magvan, Chief Executive Officer)

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9781853397929: Performance Management: A Handbook for Small Business Banks and Microfinance Institutions

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Book Description Practical Action Publishing, United Kingdom, 2013. Paperback. Condition: New. Language: English. Brand new Book. Performance Management equips staff at financial institutions across emerging economies with frameworks and tools to manage people effectively. To sustain the business of financial institutions, leaders and managers must focus on performance. This means helping staff to maintain quality, efficiency, productivity, cost-effectiveness, and ethical business practices. It also means managing people and the way they work so that they handle as many transactions as they can, open as many deposit accounts as they can, and process as many high-quality loans and repayments as they can.Performance Management covers all areas of performance management for banking and microfinance. It discusses strategic and operational considerations and setting up a performance management system. It includes frameworks and advice on interviewing and creating job descriptions. Areas in sustaining performance include training, coaching, incentives, performance evaluation, career development, promotion, and succession planning. Finally, it covers positioning an institution for sustaining high-quality performance management institution-wide.Arising from years of experience in banks and microfinance institutions throughout developing economies, this book provides insights, approaches, and examples particularly relevant for professionals in these markets. It should be read by staff of banks and microfinance institutions, as well as NGOs and aid agencies engaged in promoting microfinance.Published in association with SBBN (Small Business Banking Network) an initiative of CapitalPlus Exchange. Seller Inventory # AAR9781853397936

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