Customer Relationship Management: How to Turn a Good Business into a Great One! (Medical Radiology / Diagnostic Imaging)

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9781854181190: Customer Relationship Management: How to Turn a Good Business into a Great One! (Medical Radiology / Diagnostic Imaging)

Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer becomes an ongoing client, and every client a self-perpetuating advocate of your business.

This book explains the elements of CRM and how to establish an integrated customer relationship-oriented approach in your organisation. How, in a word, to become a business where every customer's need is not just provided for but anticipated.

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About the Author:

Graham Roberts-Phelps is an international specialist consultant in business and personal development, sharing his ideas and insights with thousands of people and organizations every year. With an extensive background in management and business development, Graham works with organisations of many different types and sizes.

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Roberts-Phelps, Graham
ISBN 10: 185418119X ISBN 13: 9781854181190
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Book Description Thorogood, United Kingdom, 2001. Paperback. Book Condition: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of customerized selling , how to create a culture of creativity in your business; ideas for customer service skills, how to segment your customers by value, pattern and buying criteria and how to generate a customer culture through the right methods of recruitment and training. Bookseller Inventory # BTE9781854181190

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Roberts-Phelps, Graham
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Book Description 2001. Paperback. Book Condition: New. Paperback. This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of customerized selling, how to create a culture of creativity in .Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 230 pages. 0.435. Bookseller Inventory # 9781854181190

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