This new collection of leading edge chapters by an international line-up explores the techniques available to researchers and practitioners evaluating information services and systems. Expert contributors outline the range of subjective and objective approaches from user studies to information retrieval metrics and recommend which methods are appropriate and relevant dependant on the information service, the users involved and the information that needs to be gathered. A cutting edge and also very practical title that will be essential reading for practitioners, academics and researchers undertaking evaluation projects and wanting to apply theory to practice. It is also an invaluable course text for students of LIS globally who want to get to grips with the increasingly critical topic of evaluation.
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Jillian R. Griffiths is a lecturer at Manchester Metropolitan University at The Department of Information and Communications and a researcher at CERLIM.
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