The Economist Measuring Business Performance: Why, What and How

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9781861970558: The Economist Measuring Business Performance: Why, What and How

Book by Neely, A.

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Andy Neely
Published by Viva Books (2010)
ISBN 10: 1861970552 ISBN 13: 9781861970558
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Book Description Viva Books, 2010. Softcover. Book Condition: New. First edition. The business performance revolution: Measuring the evidence of a revolution ? Measuring customer satisfaction ? Measuring employee satisfaction ? Measuring intellectual capital ? Measuring supplier performance ? Measuring financial performance ? Reasons for revolution: Measure the wrong things and things will go wrong ? Designing robust performance measures ? Measuring history ? The eyes of the customer: the eyes that matter ? Obsolete measures ? Aligning measures and strategy ? The need for performance managers ? The business benefit ? Why measure?: The four CPS of measurement ? CP1: check position ? CP2: communicate position ? CP3: confirm priorities ? CP4: compel progress ? Multiple reasons for measuring ? Complying with the non-negotiable: Failure to comply ? The licence to operate ? Measure as a mean of ensuring compliance ? Pre-emptive systems ? Putting theory into practice ? Checking health: Checking financial health ? Modern methods ? The customer?s view ? Business performance frameworks ? The balanced scorecard ? Performance frameworks for the micro level ? Challenging assumptions: Theory of the business ? Double-loop learning at the strategic level ? Strategic learning in practice ? Telling stories and drawing pictures ? The power of data ? Benefiting from measurement: a summary: The three roles of measurement: comply, check and challenge ? A prescriptive approach ? An alternative perspective ? The three roles and the 4 CPS ? The challenge for the future Printed Pages: 380. Bookseller Inventory # 8260

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2.

Andy Neely
Published by Viva Books (2010)
ISBN 10: 1861970552 ISBN 13: 9781861970558
New Softcover First Edition Quantity Available: > 20
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A - Z Books
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Book Description Viva Books, 2010. Softcover. Book Condition: New. First edition. The business performance revolution: Measuring the evidence of a revolution ⢠Measuring customer satisfaction ⢠Measuring employee satisfaction ⢠Measuring intellectual capital ⢠Measuring supplier performance ⢠Measuring financial performance ⢠Reasons for revolution: Measure the wrong things and things will go wrong ⢠Designing robust performance measures ⢠Measuring history ⢠The eyes of the customer: the eyes that matter ⢠Obsolete measures ⢠Aligning measures and strategy ⢠The need for performance managers ⢠The business benefit ⢠Why measure?: The four CPS of measurement ⢠CP1: check position ⢠CP2: communicate position ⢠CP3: confirm priorities ⢠CP4: compel progress ⢠Multiple reasons for measuring ⢠Complying with the non-negotiable: Failure to comply ⢠The licence to operate ⢠Measure as a mean of ensuring compliance ⢠Pre-emptive systems ⢠Putting theory into practice ⢠Checking health: Checking financial health ⢠Modern methods ⢠The customerâs view ⢠Business performance frameworks ⢠The balanced scorecard ⢠Performance frameworks for the micro level ⢠Challenging assumptions: Theory of the business ⢠Double-loop learning at the strategic level ⢠Strategic learning in practice ⢠Telling stories and drawing pictures ⢠The power of data ⢠Benefiting from measurement: a summary: The three roles of measurement: comply, check and challenge ⢠A prescriptive approach ⢠An alternative perspective ⢠The three roles and the 4 CPS ⢠The challenge for the future Printed Pages: 380. Bookseller Inventory # 8260

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Neely, A.
Published by Profile Books Ltd (1998)
ISBN 10: 1861970552 ISBN 13: 9781861970558
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Book Description Profile Books Ltd, 1998. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P111861970552

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