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This insider’s story explores how Australian banks have lost the trust and respect of their customers by relentlessly pursuing profits. It describes the various new devices implemented by the State Bank and adopted by other banks to increase their revenues to the detriment of their staff and customers.
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Graham Hand was deputy treasurer of the State Bank from 1988 to 1994, after eleven years at a major Australian bank. He became managing director of treasury at NatWest Australia before retiring in 1996 to write full-time. He still acts as a consultant to the banking industry and writes for Euromoney magazine.
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