High Powered Customer Service Training Activities: 26 Fast-Moving Training Ideas for Customer Service Trainers and Managers

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9781875889419: High Powered Customer Service Training Activities: 26 Fast-Moving Training Ideas for Customer Service Trainers and Managers
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Training a customer service staff is one of the most important and challenging aspects of any business. This reference for managers and trainers is full of interactive and practical activities designed to develop customer service excellence in any organization. This training tool saves hours of research and preparation time and provides a complete toolkit of ready-to-use worksheets, handouts, discussion points, and self-evaluation questionnaires geared to transform any customer service staff into one of superior quality and competence.

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About the Author:

Garry Lennon is the author of High Powered Sales Training Activities and is a sales and customer service training consultant with more than 20 years' experience working with such companies as Sara Lee, Northern Telecom, and AT&T.

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