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Training a customer service staff is one of the most important and challenging aspects of any business. This reference for managers and trainers is full of interactive and practical activities designed to develop customer service excellence in any organization. This training tool saves hours of research and preparation time and provides a complete toolkit of ready-to-use worksheets, handouts, discussion points, and self-evaluation questionnaires geared to transform any customer service staff into one of superior quality and competence.
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Garry Lennon is the author of High Powered Sales Training Activities and is a sales and customer service training consultant with more than 20 years' experience working with such companies as Sara Lee, Northern Telecom, and AT&T.
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Book Description Business & Professional Publishing, 2001. Paperback. Condition: New. Seller Inventory # DADAX1875889418
Book Description Business & Professional Pub, 2001. Condition: New. book. Seller Inventory # M1875889418
Book Description Condition: New. New. Seller Inventory # E-1875889418
Book Description Condition: New. New. Looks like an interesting title!. Seller Inventory # M-1875889418