Putting Total Quality Management to Work: What TQM Means, How to Use it and How to Sustain it Over the Long Run

4.25 avg rating
( 8 ratings by Goodreads )
 
9781881052234: Putting Total Quality Management to Work: What TQM Means, How to Use it and How to Sustain it Over the Long Run
View all copies of this ISBN edition:
 
 

Total quality management (TQM) has become a hot topic in the business world with most major companies establishing TQM programmes. This concise introduction explains in simple terms exactly what quality management means in practice and shows how the basic principles can be implemented in large and small organisations. The authors provide an overview and history of the major approaches to quality management. The present the contributions of the movement's founders, including Deming, Juran, Ishikawa, and Feigenbaum, and explain how their approaches differ. In a succinct fashion, they: define the checkpoints of the quality management process; describe new and traditional tools of TQM; show how the entire process is rooted in the culture of an organisation; and explain how to create and lead a TQM culture.

"synopsis" may belong to another edition of this title.

From Library Journal:

Although another entry in an often confusing array of Total Quality Management (TQM) books, this one fills a niche for the lay reader. Without the confusing technical jargon, it explains the importance of organizational culture and its eight "cultural elements"--beliefs about the way things should work in an organization. Some TQM background is provided as well as a review of the statistical control charts used, in an appendix. Other appendixes list key TQM resources and information concerning the Baldridge Award, the national quality award established by Congress. Authors Sashkin and Kiser both have university backgrounds and do well documenting their work in chapter endnotes. This is not a cookbook or step-by-step manual for TQM techniques, but it is a good starting point. Recommended for general collections.
- Joan A. Traugott, Amityville
Copyright 1993 Reed Business Information, Inc.

"About this title" may belong to another edition of this title.

Other Popular Editions of the Same Title

9781881052241: Putting Total Quality Management to Work: What TQM Means, How to Use It and How to Sustain It Over t

Featured Edition

ISBN 10:  1881052249 ISBN 13:  9781881052241
Publisher: Berrett-Koehler, 1993
Softcover

Top Search Results from the AbeBooks Marketplace

1.

Sashkin, Marshall; Kiser, Kenneth
Published by Berrett-Koehler
ISBN 10: 1881052230 ISBN 13: 9781881052234
New Hardcover Quantity Available: 1
Seller:
Cloud 9 Books
(Wellington, FL, U.S.A.)
Rating
[?]

Book Description Berrett-Koehler. Hardcover. Condition: New. 1881052230 New Condition. Seller Inventory # NEW7.2166445

More information about this seller | Contact this seller

Buy New
US$ 59.99
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds

2.

Sashkin, Marshall, Kiser, Kenneth
Published by Berrett-Koehler (1993)
ISBN 10: 1881052230 ISBN 13: 9781881052234
New Hardcover Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Berrett-Koehler, 1993. Hardcover. Condition: New. Never used!. Seller Inventory # P111881052230

More information about this seller | Contact this seller

Buy New
US$ 145.24
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Marshall Sashkin; Kenneth Kiser
Published by Berrett-Koehler (1993)
ISBN 10: 1881052230 ISBN 13: 9781881052234
New Hardcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description Berrett-Koehler, 1993. Condition: New. book. Seller Inventory # M1881052230

More information about this seller | Contact this seller

Buy New
US$ 238.37
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds