Anxiety in the Workplace: Using Systems Thinking to Deepen Understanding (Innovations in management series)

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9781883823191: Anxiety in the Workplace: Using Systems Thinking to Deepen Understanding (Innovations in management series)
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We all know what it feels like to experience anxiety. Most of us have felt anxious at some point in our lives, especially when we've been faced with immediate physical danger. But many people also know what it is like to live with feelings of fear or apprehension in their day-to-day work lives. With the rapid change now going on in the business world, organizational anxiety has become one of the more pressing problems plaguing us today. Anxiety can be an insidious force: Not only does it sap energy levels and damage our health, it also eats away at job performance, stifles innovation and creativity, and reduces an organization's strategic adaptability and effectiveness. In this volume in our "Innovations in Management Series," we tell the story of how one company-Computer Chips International (CCI)-decided to use systems thinking tools to battle a stubborn case of organizational anxiety. As you will see, the CCI team used causal loop diagrams to gain insight into what was driving their anxiety and making it so pervasive. What's more, by using these powerful tools, the group generated ideas for actually reshaping the system that led to their problem. As the CCI story reveals, the team learned a pivotal lesson: Their attempts to control their anxiety instead aggravated it through the mental models they held about their company culture. Armed with this insight and their new, systemic view of their problem, the CCI team explored ideas for effective, enduring interventions. Perhaps most important, they came to see how they themselves held the key to their own future.

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Janet M Gould; Janet M. Gould; John J. Voyer; David Ford; Janet M. Gould; John J. Voyer; David Ford
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Janet M Gould, Janet M. Gould, John J. Voyer, David Ford, Janet M. Gould, John J. Voyer, David Ford
Published by Pegasus Communications (1998)
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