Customer Service Excellence takes employees through the basics of customer service and beyond. A thorough orientation tool, this book uses examples and helpful checklists to develop dynamic frontline service and positive customer relationships. With help from this manual, service assistance have the opportunity to examine and rate their own customer service skills, obtain an ongoing profile of daily customer encounters and concentrate on key issues of business.
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Book Description American Media Publishing, 1994. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P111884926266
Book Description American Media Publishing, 1994. Paperback. Book Condition: New. Bookseller Inventory # DADAX1884926266