Shoplifting: Managing the Problem

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9781887056649: Shoplifting: Managing the Problem

Every business and commercial enterprise is victimized by theft, but the retail industry’s exposure to customer theft, in the form of shoplifting, is unparalleled. The cost of the thefts coupled with the costs to combat the crime is calculated in the billions of dollars every year. The staggering sums, in most part, are passed on to the consumer by way of higher prices. But a relatively new phenomenon has appeared on the American scene, which further exacerbates the financial drain, and it’s commonly referred to as "the litigious explosion." That is to say, it's no longer just a simple matter of preventing the theft, or catching the perpetrator of the theft. The focus today is HOW you prevent it, HOW you detain the individual, and HOW you resolve dealing with the detainee who engages in the crime - without creating or inviting legal liability. Shoplifting: Managing the Problem, written by two nationally known experts addresses those issues which constitute the mainstream of civil action complaints against the retailer and its agents, including but not limited to the use of force, invasion of privacy, false arrest, negligence, malicious prosecution, and other "causes of action." The authors have many years of experience as consultants and expert witnesses for attorneys representing both retailers and plaintiffs. There have been significant changes in loss prevention procedures recent years, and this work covers critical issues about surveillance, apprehension, training, litigation avoidance, and much more. This book is essential for loss prevention personnel everywhere.

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About the Author:

John H. Christman has been a security management consultant specializing in expert witness assignments since 1994, when he retired after 22 years as Vice President and Director of Security for Macy’s West. He has over 40 years work experience in security, law enforcement, and intelligence. During and after the Korean War he served as a Special Agent of two Federal Intelligence/Investigative agencies. He is a retired Commander (Intelligence) of the U.S. Naval Reserve. He graduated from Muhlenberg College and attended the University of Pennsylvania Law School. He is an active member of ASIS International (ASIS) and the International Association of Professional Security Consultants (IAPSC). He has been granted lifetime status as a Certified Protection Professional (CPP) by ASIS. Mr. Christman served for 12 years on the Board of Directors of the National Retail Federation’s Loss Prevention Group, and has taught retail security courses at the college level. Charles A. "Chuck" Sennewald, a Certified Protection Professional (CPP), Certified Security Consultant (CSC), and retired Certified Management Consultant (CMC) commenced his long career upon graduating from the Army’s Military Police School in Georgia in 1949. He served as a military policeman in the Korean War. He was a deputy sheriff with the Los Angeles Country Sheriff’s Department, Chief of Campus Security with the Claremont Colleges, and was with the Broadway Department Stores for 18 years, concluding his service there as Director of Security. He subsequently started his own consulting practice in 1979. Mr. Sennewald has authored four other books: Effective Security Management; The Process of Investigation; Security Consulting, and Shoplifters vs. Retailers: The Rights of Both. He founded and was the first president of the International Association of Professional Security Consultants (IAPSC). Mr. Sennewald holds a B.S. Degree in Police Science and Administration! from California State University at Los Angeles, where he subsequently taught on a part-time basis for 13 years. He is a Life Member of ASIS International, and for several years served as the Chair for the Society’s Retail Committee.

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