Synopsis
Introduces a four-step method--strategic communication--for resolving a communication problem
"synopsis" may belong to another edition of this title.
About the Author
Dr. David Stiebel (pronounced "Steeble")
CBS, ABC, NBC, National Public Radio, Canadian Broadcasting Corporation, Associated Press, United Press International and CNN have tapped him as an on-air correspondent and analyst. The press has called him "an acknowledged wizard at settling feuds," "a master of mediation"--a world renowned negotiation adviser to corporate and government officials. He has consulted to Fortune 500 companies such as Lockheed and Xerox, in addition to teaching at the University of California, Berkeley and guest lecturing at more than a dozen other universities.
According to a UCLA study, managers who took Dr. Stiebel's course scored 98% higher in negotiation skills than their colleagues.
David Horsey (illustrator)
The nationally syndicated award-winning editorial cartoonist and columnist has been featured in The New York Times, The Washington Post, Los Angeles Times, Newsweek, Business Week, and Fortune. His cartoons appear daily in the Seattle Post-Intelligencer.
From the Back Cover
The key to working things out is communication...right? Don't count on it. Often the more you talk, the WORSE things get.
"People just need to understand each other better." Really? Sometimes people understand each other all too well.
There are lots of books on improving communication--but what can you do when talking makes things worse?
Now, Dr. David Stiebel (pronounced "Steeble") reveals a four-step method--strategic communication--for resolving the problem. This book is the first to show you...
- What to do when understanding each other is not enough
- The true key to resolving a disagreement: strategy
- How to think on your feet to persuade someone in your specific situation.
Whether you're dealing with your boss or your spouse, your customer or your kids, Dr. David Stiebel guides you as he's guided business and government leaders as a Berkeley negotiation expert and Fortune 500 adviser.
"About this title" may belong to another edition of this title.
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When Talking Makes Things Worse!: Resolving Problems When Communication Fails
Seller: HPB-Emerald, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Very Good. Horsey, David (illustrator). Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_452260417
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When Talking Makes Things Worse! : Resolving Problems When Communication Fails
Published by
Whitehall & Nolton Publishers, 1997
ISBN 10: 1888430427
ISBN 13: 9781888430424
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Horsey, David (illustrator). Used book that is in clean, average condition without any missing pages. Seller Inventory # 39132767-6
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When Talking Makes Things Worse!: Resolving Problems When Communication Fails
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Hardcover. Condition: Good. No Jacket. Horsey, David (illustrator). Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1888430427I3N00
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When Talking Makes Things Worse!: Resolving Problems When Communication Fails
Seller: Toscana Books, AUSTIN, TX, U.S.A.
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Hardcover. Condition: new. Horsey, David (illustrator). Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks. Seller Inventory # Scanned1888430427
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When Talking Makes Things Worse!: Resolving Problems When Communication Fails
Seller: BennettBooksLtd, San Diego, NV, U.S.A.
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hardcover. Condition: New. Horsey, David (illustrator). In shrink wrap. Looks like an interesting title! Seller Inventory # Q-1888430427