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The problems of recruiting, motivating and retaining front-line employees are paramount in today's full employment economy. McIntosh knows that leadership is both art and skill. In his new book, he carefully articulates the formula for combining the two. The careful reader-business manager can, by referring to this manual again and again, reduce the high cost of turn-over and implement steps to improve employee morale.
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Bob McIntosh has owned and operated various small businesses and has personally hired over 500 entry-level workers. Bob has spoken at conventions worldwide. He has been an educational consultant to the International Franchise Association, and has aided in the training of thousands of employees in the service industry. He is the author of numerous books, cassette tape series and articles dealing with creative leadership and people management.Review:
McIntosh has written a solid book emphasizing the theme of treating your employee with respect and developing a strong team. -- U.S. Chamber, com, May, 2001
Problems of motivating and retaining good employees in a way that can be applied by anyone who manages people. -- Subway-to-Subway
Whether you manage one person or a hundred, this book is for you. Read it! Study it! -- Linda Burzynski, Franchise World, May, 2001
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Book Description Lakeshore Communications, 2001. Condition: New. book. Seller Inventory # M1893435040