The Three Rs of Performance: Core concepts for planning, measurement, and management

9781894113007: The Three Rs of Performance: Core concepts for planning, measurement, and management
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This book argues that there are three concepts which can serve as the basis for planning, measuring, analyzing, and reporting performance. These concepts are simplified into the Three Rs of resources, reach, and results.

The chapters explain the evolution of these concepts over time, describe their properties, and discuss their applications at the individual, operational, tactical, and strategic levels.

A key thrust of this book is to show that the Three Rs approach can serve to complement other management approaches and functions. It is not a competing model; it is a supporting construct.

As such, the Three Rs can be simply applied to planning, policy, quality management, business process reengineering, options analysis, economic analysis, systems approach analysis, time management, performance reporting, and other management functions. Theory, references to key authors, and case examples are used to illustrate the points. An appendix is included containing 22 examples of the Three Rs model in a variety of private, public, and not-for-profit environments.

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About the Author:

Steve Montague has been a management consultant and professional development facilitator since 1980. Steve has used his Three Rs approach with more than 5,000 individuals in over 100 organizations - helping them to better focus their performance planning, measurement, and management.


An easy read! The challenge that many face when getting into performance measurement is in how to relate it to their situation. The use of examples shows the diversity of potential applications. The descriptions of reach, resources, and results are straightforward and practical.

My experiences to date are that people relate well to the Three Rs. This approach adapts well in the public service which many other models don't. There has been considerable focus in the public sector recently on results. The Three Rs model and the examples provided show the critical linkages with resources and reach which cannot be ignored. This is a very concise tool that has numerous applications. The book is a very good guide for planning purposes. -- Archie Clark, Director, Strategic Planning and Research, ALBERTA ADVANCED EDUCATION AND CAREER DEVELOPMENT

I loved this book! There is excellent balance between concept and application, text and visual presentation. This has been a long work-in-progress and reflects the best ideas that have been absorbed over time by the author. For me there was some new detail which I found helpful. Steve's approach I feel will pass the test of time. -- Mark Cuddy, Manager, Audit and Evaluation, INDUSTRY CANADA

It works - we're using it! After having participated in the development and use of Steve's approach over the past ten years, the National Research Council of Canada is now using the Three Rs as the conceptual foundation of our Corporate Performance Framework. -- George Teather, Evaluation Office, NATIONAL RESEARCH COUNCIL OF CANADA

The Three Rs model presented in this book is a simple and effective tool for developing performance frameworks at the corporate, program and project level. As the book simply and clearly demonstrates, this analytic model also can be used to heighten the relevance of other management tools, such as Total Quality Management. The book demonstrates the Three Rs applicability to a wide range of organizations, both private and public, including producers of goods an services, and creators of public policy, programs and regulations.

This document provides a useful guidebook and reference manual for organizations, large and small, who are undertaking performance-based management, or who are operationalizing the corporate performance frameworks at the program and project level with focused performance indicators, measurement strategies and service standards. -- Marguerite Alexander, Senior Planning Advisor, STATUS OF WOMEN CANADA

The Three Rs offer a feasible and pragmatic working tool for just about any environment - private or public sector alike. The approach is "elegant" in its simplicity. -- Agnes Jelking, Officer In Charge, Strategic Planning and Projects Branch, ROYAL CANADIAN MOUNTED POLICE

This book was a pleasure to read. Using plentiful examples pulled from the private sector and from government, the author shows how three concepts of Resources, Reach, and Results can be used in the analysis and decision-making of many management functions: planning, restructuring, and especially reporting on performance. The power of the approach lies in the discipline of analyzing the relationships among the three elements so that the best strategy can be developed to achieve the longer-term objectives of the organization. -- Aileen Shaw, Director, Review, CANADIAN SPACE AGENCY

Very thought provoking . . . an antidote to changing management fads . . . Steve Montague's book provides any manager with a single simple conceptual framework with which to plan or analyze the performance of his operations. -- Peter Perry, Head of Technology and Market Research, MITEL CORPORATION

We have been using this approach for national conformance projects for two years, and have found it to be a useful management tool. It has helped us focus the organization, ensure we stay relevant to our clients, and provide cost-efficient and effective program delivery. It has made goals and results easier to communicate clearly, focused attention more quickly on gaps in data, and resulted in more concise reports. -- Sharon Allan, Regional Director, Ontario Region, Fair Business Practices Branch, INDUSTRY CANADA

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