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Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace - Softcover

 
9781899398027: Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace

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One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.

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Published by -, 1999
ISBN 10: 1899398023 ISBN 13: 9781899398027
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Paperback. Condition: Very Good. Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781899398027

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ISBN 10: 1899398023 ISBN 13: 9781899398027
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Seller: Bahamut Media, Reading, United Kingdom

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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781899398027

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Dawes, Mark, Winn, Denise
Published by Human Givens Publishing Limited, 2006
ISBN 10: 1899398023 ISBN 13: 9781899398027
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Seller: Better World Books Ltd, Dunfermline, United Kingdom

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Condition: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. Seller Inventory # 52234860-20

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Dawes, Mark, Winn, Denise
Published by Human Givens Publishing Limited, 2006
ISBN 10: 1899398023 ISBN 13: 9781899398027
Used Softcover

Seller: Better World Books Ltd, Dunfermline, United Kingdom

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Condition: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 41872999-75

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Dawes, Mark, with Denise Winn
Published by Human Givens Publishing, Sussex, 1999
ISBN 10: 1899398023 ISBN 13: 9781899398027
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Seller: Merandja Books, Cornwall, United Kingdom

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Paperback. Condition: Fine. First Thus. A paperback book in fine condition, dated 1999. How to defuse the conflicts that can lead to violence in the workplace. Seller Inventory # 029825

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