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Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace - Softcover

 
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Synopsis

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.

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  • PublisherHuman Givens Publishing
  • Publication date1999
  • ISBN 10 1899398023
  • ISBN 13 9781899398027
  • BindingPaperback
  • LanguageEnglish
  • Number of pages148

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Mark Dawes, Denise Winn
ISBN 10: 1899398023 ISBN 13: 9781899398027
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Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9781899398027

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Dawes, Mark and Winn, Denise
Published by Human Givens Publishing Ltd, 1999
ISBN 10: 1899398023 ISBN 13: 9781899398027
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Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Damaged cover. The cover of is slightly damaged for instance a torn or bent corner. Seller Inventory # CHL10119217

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Dawes, Mark, with Denise Winn
Published by Human Givens Publishing, Sussex, 1999
ISBN 10: 1899398023 ISBN 13: 9781899398027
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Paperback. Condition: Fine. First Thus. A paperback book in fine condition, dated 1999. How to defuse the conflicts that can lead to violence in the workplace. Seller Inventory # 029825

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Mark Dawes, Denise Winn
ISBN 10: 1899398023 ISBN 13: 9781899398027
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Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781899398027

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Published by Human Givens Publishing Limited, 2006
ISBN 10: 1899398023 ISBN 13: 9781899398027
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Condition: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 41872999-75

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