By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITILŪ texts.
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Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide.Review:
This is an excellent book for prospective candidates taking the Intermediate SOA examination. -- Peter Wheatcroft FBCS CITP
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Book Description BCS Learning & Development Limited. Paperback. Book Condition: Very Good. This book shows minor wear and is in very good condition. Bookseller Inventory # G1906124604I4N00
Book Description Book Condition: Good. Service Offerings and Agreements - A Guide for ITILÂ® V3 Exam Candidates. Bookseller Inventory # Grb1138640