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By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITILŪ texts.
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Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide.Review:
This is an excellent book for prospective candidates taking the Intermediate SOA examination. -- Peter Wheatcroft FBCS CITP
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Book Description BCS, 2011. Paperback. Condition: New. Never used!. Seller Inventory # P111906124604
Book Description BCS, 2011. Condition: New. book. Seller Inventory # M1906124604