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Professional technical roadmap to IT Service Capacity Management with Policy, Objective, Scope, Business Justification, Goal, Objective, Role & Responsibility, KPI, Communication Plan & other organizational template resources.
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Ensure Your IT Services Keep Up With Your Customer's Capacity Demands. Capacity Management and this book's primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. This book is based on the best practice ITIL framework. ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management (known as resource capacity management in ITIL version 2). The object of Capacity Management is to provide the right capacity, for the right customer, at the right location, for the right costs. This will help ensure that the capability of the IT Services and the supporting Infrastructure can be delivered in line with the Business Objectives. In addition to this, Capacity Management will perform iterative optimization activities to ensure constant improvements and alignment. This Capacity Management book provides a wide variety of resources to boost your understanding and ability to implement Capacity Management in your organization.This book covers everything Capacity management is concerned with: - Monitoring the performance and throughput or load on a server, server farm, or property - Performance analysis of measurement data, including analysis of the impact of new releases on capacity - Performance tuning activities to ensure the most efficient use of existing infrastructure - Understanding the demands on the Service and future plans for workload growth (or shrinkage) - Influences on demand for computing resources - Capacity planning - developing a plan for the Service - Capacity management interacts with the discipline of Performance Engineering, both during the requirements and design activities of building a system, and when using performance monitoring as an input for managing capacity of deployed systems.The books Contents include Capacity Management Objectives and Goal templates, Capacity Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Capacity Management is performed in your environment.It is tailor-fit for IT managers who need to move towards a services-oriented organization, but don't have the time or resources at hand to develop the required templates and structure for implementation.
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