Dealing with Different, Diverse (& Difficult) People

Braunstein, Barbara

ISBN 10: 1929874146 ISBN 13: 9781929874149

Publisher: Skillpath Publications Inc, 2007

Synopsis

Barbara Braunstein is internationally known for her expertise in dealing with difficult people. Her energy, enthusiasm and humor combined with her practical strategies, techniques, tips and tools, make her a top rated trainer, consultant and motivational speaker. She has hands-on, real life experience as a manager in the airline industry, health care field, sports world, and as a business owner. Barbara receives rave reviews from her many clients including Coca-Cola Bottling Company, Wells Fargo, AAA, Association of Junior Leagues International, Lockheed Martin and the United States Tennis Association.

Program Highlights

· What’s The Matter With People Anyway? The Serious Business of Listening
· How To Deal With The Four Different Personality Styles
· How To Deal With Generational Differences - The Radio Agers and the Baby Boomers
· How To Deal With Generational Differences – Generation X and Generation Y
· How To Deal With Gender Differences in Communication Styles
· How To Deal With Creative, Technical and Multicultural Teams
· How To Deal With Telecommuting, Flextime, Part Time, Shift And Temporary People.
· How To Deal With An Open Work Environment
· How To Give Constructive Criticism Constructively
· How to Negotiate Effectively How To Disagree Respectfully
· How To Deal With Angry People
· How To Deal With Your Own Anger and Frustration
· How To Make Sure You Are Not The Difficult Person.
· How To Deal With Conflicts Between Other People.
· Ready, Set, Go! Action Plan

About this edition

• Publisher: Skillpath Publications Inc
• Publication date: 2007
• ISBN 10: 1929874146
• ISBN 13: 9781929874149
• Binding: Audio CD
• Number of pages: 7