Best Practices in Call Center Management, Operations and Technology Benchmarking Report

 
9781930885059: Best Practices in Call Center Management, Operations and Technology Benchmarking Report

112 call centers from around the world share how they have improved service quality, customer satisfaction and call center efficiency. This report shares lessons learned by call center managers regarding their most effective management practices. It also identifies the operational and technological improvements that are having the greatest impact on customer satisfaction and call center efficiency.

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