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Two hundred forty eight companies from 44 countries participated in the 1998-1999 Reengineering Best Practices study, and contributed lessons learned from their projects. Topics covered in the study report include: top 10 success factors for reengineering teams, how to select a reengineering methodology, tools used by companies during their reengineering process, engaging top management, the top 10 biggest management mistakes, how to select an effective team, business case criteria, how to get project funding approval, effective change management and communication techniques, most important steps in business process reengineering, roles of consultants and how to select them. The types of industries represented include manufacturing, customer service, education, health care, R&D, government and distribution. The report also provides information on what processes are being reengineered,and what processes are targeted for reengineering in the future.
This report also includes the Future Role of IT in Business Process Reengineering, where 205 companies assess the future role of IT in major change initiatives. The future role of IT study includes: IT's most imporant contribution to reengineering projects, the #1 competency IT needs for the future, key CIO strategies to make IT departments sucessful, how operational managers and staff rate IT's performance, mistakes that IT and their operational counterparts should avoid during major change initiatives and critical differences in perspective between IT and operational groups.
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