Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line

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9781931332279: Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line
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As companies continue to downsize and make do with fewer personnel, it is critical that all managers are able to effectively compel their teams to function at the highest levels possible. In order for optimum performance from all employees to be a reality, there must be a minimum of emotional distress in the workplace. This book is a straightforward look at the real costs of emotional corrosion in the workplace and how it affects the bottom line. It is a frank and open discussion of dysfunctional managerial and employee personality types and how to recognize and repair them. It outlines the empathetic managerial style proven time and again to be the most successful way to improve and maintain employee productivity. It is not a guide to fuzzy, sissy-type, right-brained mush, nor is it a guide to the insincere I feel your pain, style of management either. It provides well-tested emotional continuity management tools that bridge human emotional dynamics with the fiscal demands of a company. A variety of quizzes and self-analyses will help you discover what types of managers are working at your business. Multiple case studies connect the type of manager (and management behavior) to forecast success of the need for more effort. There are also lists of all types of employees and how to recognize the destructive emotional dislocations they can cause. If you aren t convinced...a methodology for calculating the costs of emotional distress and disturbance is also included. There is a real cost involved with workplace emotional distress. Are you willing to continue to pay it, or will you protect your business' bottom line? Emotional Terrors in the Workplace is an interesting, comprehensive, and constructive approach to adding the key ingredient of empathy into your role as a manager.

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From the Author:

I began writing this book after being hired by a company because two highly trained professionals engaged in a fist-fight in the lunchroom. This was a violent example of what can happen when workplace business and emotions collide. A good fiscal decision to remove an old vending machine clashed with the emotional need for this old relic that was sacred to night-shift employees. Bottom-line needs crashed into emotional needs with an outcome of 12 resignations and losses above $100,000.00. The business suffered. The employees suffered. This was not the first time I had seen employee emotions devastate companies and companies disenfranchise human feelings. The tools I present are some I have used myself through personal disasters, and professional services such as working as a Trauma Counselor after the World Trade Center Attacks. They also serve my private and corporate clients. You might appreciate this book if:

- Your manager makes insane demands

- You are managing an emotional free-for-all

- A co-worker is grieving a catastrophic personal loss, angry, ill, or just annoying

- An employee stirs up others like an emotional tornado

- You work with or manage an Emotional Terrorist

- Your business or your life has experienced a catastrophe

Businesses need to make money or there will be no jobs. People need to have appropriate feelings or they will not be healthy. EMOTIONAL TERRORS IN THE WORKPLACE; PROTECTING YOUR BUSINESS BOTTOM LINE provides well-tested Emotional Continuity Management tools that bridge human emotional dynamics with the fiscal demands of a company.

From the Inside Flap:

THE BUSINESS CONTINUITY INSTITUTE

"Vali Hawkins Mitchell has produced an unusual and authoritative work. Packed with case study and "sound bytes," Vali will touch the corporate nerve and conscience. The words addressing what it was really like for the people touched by the aftermath of the events of 9/11 are particularly telling.

"The Preface sums up very well what is to follow: "... Today's business managers still approach emotional issues and questions more like General Patton - if you get emotional, you are disloyal, or malingering, or distracting yourself and others from important efforts, and even, heaven forbid, sabotaging management's best efforts."

"Vali upholds many of the principles you will find promoted and supported by the BCI and encouraged as part of BCM good practice." - Julia Graham FBCI; Director of Risk Management, DLA LLC (United Kingdom); Board of Directors, the Business Continuity Institute.

--------------------------------

I was born in the middle of a 7.1 earthquake and so have always felt that I had some proprietary ownership of disaster in general. I managed in a variety of professional and personal roles during earthquakes, floods, range fires, tornadoes, typhoons, winter storms, and volcanic eruptions. I lived 35 miles away from Mt. St. Helens when she blew her top the first time. I live near a river that is wild and floods on a fairly regular basis. I live in the shadow of a nuclear site and a chemical weapons depot that are only a few miles from my front door. I experienced direct assault as an act of terrorism when I was in Asia in the 1971. A military guard set vicious guard dogs on me as we walked on a public beach. The soldiers were amused as the dogs bit through my boots. Later that same year I saw the aftermath of a plane that had been used as a weapon to fly into the home of a national leader. That one didn't ever make the news.

"When my daughter died unexpectedly, followed within a couple of weeks by the sudden death of my mother, I was sure that I had more knowledge than many about surviving duress and disaster. I went back to work but how I managed those days was not the same as before. When I went to work as a trauma counselor directly following the attacks of September 11, 2001, I experienced more than anticipated. The dynamics and complications associated with disaster and terrorism were beyond even my amazing imagination. But I had my first trauma flashback as I recalled the horrifying day I was notified of my daughter's death, which was also on a September 11th.

"I was a well-trained professional with depth experiences in trauma management, disaster, Critical Incident Stress Management, Red Cross Disaster Mental Health Services, Psychotraumatology, advanced degrees and lots of direct experience and I got to feel more and learn more! My learning curve for disasters includes knowing without a shadow of a doubt the following truths: - Disasters are sacred, because they hold places for miracles - Disasters are scary, because they are bigger than me - You can never learn enough to know everything to be perfectly prepared - You cannot really prepare for the unimaginable - You cannot control disasters, but you can manage the aftermath - Most Disasters are natural - Unnatural disasters create the exact same emotions as natural disasters - Disasters are only truly disastrous if you have no meaning in your life - Disasters are completely unpredictable - People are completely unpredictable - Life is amazing and fun and divine and odd and scary and miraculous and messy and painful and silly and wonderful and short, and disasters are part of life - I have a lot more to learn about disasters, and management, so stay tuned.

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Book Description Rothstein Associates Inc., United States, 2005. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****.If you want to see the true measure of managers, watch how they treat his subordinates, not his peers. This book is about being an empathetic manager, a manager who acts with emotionally sensitive certainty and then lets those actions speak for themselves. It is NOT the fuzzy, sissy-type, right-brained mush all managers are taught to avoid. Nor is it a guide to the insincere I feel your pain style of management. Rather, it is a straightforward look at the cost of emotional corrosion in the workplace and how it affects the bottom line. A variety of quizzes and self-analyses will help you discover what type of manager you are and case studies connect the type of manager (and management behavior) to forecast success or the need for more effort. There are also lists of all types of employees and how to recognize the destructive emotional dislocations they can cause. A methodology for calculating the cost of emotional distress and disturbance is also included. There is a real cost involved with workplace emotional distress. Are you willing to continue to pay it, or will you protect your business bottom line? Emotional Terrors in the Workplace is an interesting, comprehensive, and constructive approach to adding the key ingredient of empathy into your role as a manager. FROM THE BUSINESS CONTINUITY INSTITUTE: Vali Hawkins Mitchell has produced an unusual and authoritative work. Packed with case study and sound bytes, Vali will touch the corporate nerve and conscience. The words addressing what it was really like for the people touched by the aftermath of the events of 9/11 are particularly telling. The Preface sums up very well what is to follow: . . Today s business managers still approach emotional issues and questions more like General Patton - if you get emotional, you are disloyal, or malingering, or distracting yourself and others from important efforts, and even, heaven forbid, sabotaging management s best efforts. Vali upholds many of the principles you will find promoted and supported by the BCI and encouraged as part of BCM good practice. - Julia Graham FBCI; Director of Risk Management, DLA LLC (United Kingdom); Board of Directors, the Business Continuity Institute. Seller Inventory # AAV9781931332279

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Book Description Rothstein Associates Inc., United States, 2005. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****. If you want to see the true measure of managers, watch how they treat his subordinates, not his peers. This book is about being an empathetic manager, a manager who acts with emotionally sensitive certainty and then lets those actions speak for themselves. It is NOT the fuzzy, sissy-type, right-brained mush all managers are taught to avoid. Nor is it a guide to the insincere I feel your pain style of management. Rather, it is a straightforward look at the cost of emotional corrosion in the workplace and how it affects the bottom line. A variety of quizzes and self-analyses will help you discover what type of manager you are and case studies connect the type of manager (and management behavior) to forecast success or the need for more effort. There are also lists of all types of employees and how to recognize the destructive emotional dislocations they can cause. A methodology for calculating the cost of emotional distress and disturbance is also included. There is a real cost involved with workplace emotional distress. Are you willing to continue to pay it, or will you protect your business bottom line? Emotional Terrors in the Workplace is an interesting, comprehensive, and constructive approach to adding the key ingredient of empathy into your role as a manager. FROM THE BUSINESS CONTINUITY INSTITUTE: Vali Hawkins Mitchell has produced an unusual and authoritative work. Packed with case study and sound bytes, Vali will touch the corporate nerve and conscience. The words addressing what it was really like for the people touched by the aftermath of the events of 9/11 are particularly telling. The Preface sums up very well what is to follow: . . Today s business managers still approach emotional issues and questions more like General Patton - if you get emotional, you are disloyal, or malingering, or distracting yourself and others from important efforts, and even, heaven forbid, sabotaging management s best efforts. Vali upholds many of the principles you will find promoted and supported by the BCI and encouraged as part of BCM good practice. - Julia Graham FBCI; Director of Risk Management, DLA LLC (United Kingdom); Board of Directors, the Business Continuity Institute. Seller Inventory # AAV9781931332279

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