Customer Service Made Easy (Entrepreneur Made Easy)

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9781932531916: Customer Service Made Easy (Entrepreneur Made Easy)

Make your business a hot spot

Most towns have one--a legendary local business that consistently attracts people from miles around. It's the place that the locals proudly bring visiting relatives and friends to, the place that's always jumping with turbocharged workers and lines of delighted customers, even while nearby competitors are struggling just to stay in business. It's a "flashpoint" business: one where employee and customer excitement catch fire and fuel each other. Want to turn your business into a flashpoint business? This book will teach you exactly how to ignite the spark.

  • Motivate employees to go the extra mile for customers
  • Encourage employees to brainstorm and implement their own innovative customer service ideas
  • Make positive customer feedback a powerful antidote to employee apathy
  • Use "time-release motivators" to sustain the excitement

Follow this book's simple yet powerful formula to create a more customer-focused culture--and gain the competitive upper hand.

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About the Author:

Paul Levesque is an author, seminar leader, and public speaker with more than 20 years' experience as an international customer-focus consultant.

Review:

A rigorous manual [that] will win over many readers with its no-nonsense approach and jam-packed advice. -- Training & Coaching Magazine, May 2006

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Paul Levesque
Published by Entrepreneur Press (2006)
ISBN 10: 1932531912 ISBN 13: 9781932531916
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Book Description Entrepreneur Press, 2006. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX1932531912

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