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Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customerexperience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands ofcustomer service encounters.
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"We have found Turn Your Customer On to be an excellent source of specific, actionable ideas that we are using to take our game to the next level. I recommend this book to anyone ? looking for thought-provoking ways to delight your customers and grow your business." -- Peter Dunn "CEO, Steak n Shake"
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- PublisherLiterary Architects Llc
- Publication date2006
- ISBN 10 1933669020
- ISBN 13 9781933669021
- BindingPaperback
- Edition number1
- Number of pages232
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Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You
Published by
Literary Architects
(2006)
ISBN 10: 1933669020
ISBN 13: 9781933669021
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paperback
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Book Description paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_342997273
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Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You
Published by
Literary Architects Llc
(2006)
ISBN 10: 1933669020
ISBN 13: 9781933669021
Used
paperback
Quantity: 1
Seller:
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Book Description paperback. Condition: Very Good. Has moderate shelf and/or corner wear. Great used condition. A portion of your purchase of this book will be donated to non-profit organizations.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Seller Inventory # 10813374
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Turn Your Customer On: 23 Ways to Motivate Employees and Make Customers Love You
Published by
Literary Architects, USA
(2007)
ISBN 10: 1933669020
ISBN 13: 9781933669021
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Soft cover
Quantity: 1
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Book Description Soft cover. Condition: Fine. 1933669020. A fine unread softcover, from closed Astra Zeneca company library. 230 pages, index. 23 ways to create a positive and memorable customer experience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands of customer service encounters. Contents clean, tight and bright. Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands of customer service encounters. Book. Seller Inventory # 030129
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