Case studies are one of the best ways to make concepts come alive in training. These scenarios and their accompanying questions are designed to engage participants in discussions about diversity at work. If you are a facilitator presenting a diversity program and are looking for a way to spark discussions, this book is for you. You may reproduce the scenarios for your in-person training sessions without paying an additional fee.
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Kate Zabriskie is the founder of Business Training Works, Inc., a leading soft-skills training company. She has designed over sixty training courses on topics from communication skills to stress management. Laurie McIntosh is a writer, editor, and facilitator for Business Training Works, Inc. She has collaborated in the creation of the company's curriculum and teaches courses including those on writing and customer service in a variety of contexts.
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