Technical environments are often communication landmines. Frequently the goals of one group are not compatible with another's objectives; people are geographically dispersed; project deadlines are tight; and the scope of various tasks shifts sometimes daily. This guide introduces tactics for improving communication skills. Topics include audience analysis, planning messages, rephrasing blunt communication, sending professional email, and interacting with different types of people. While it can be used on its own, this book is best used for the first time as part of instructor-led training.
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Kate Zabriskie is the founder of Business Training Works, Inc., a leading soft-skills training company. She has designed over thirty training courses on topics from communication skills to stress management.
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Book Description Full Court Press, 2009. Paperback. Book Condition: Used: Good. Bookseller Inventory # SONG1935425072