Industry studies have documented that approximately seventy percent of change initiatives fail to deliver expectations. Over the years, and even more recently, top-down and bottom-up leadership has struggled to make improvement programs take hold. In the midst of every effort, there are typically three basic components: people, process and technology. How well each of these interact with each other is where efficiency and effectiveness can be measured. While it appears to be very simple, employees are already stretched thin, given economic pressures and the constant drive to do more with less. This book is written around the proven execution excellence elements and is supplemented with real-life stories and anecdotes that have helped shape the DELTA FORCE model.
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