Winning Customer Centricity: Putting Customers at the Heart of Your Business-One Day at a Time

 
9782970099819: Winning Customer Centricity: Putting Customers at the Heart of Your Business-One Day at a Time

Customer centricity isn't just a goal or buzzword; it's a make-or-break necessity for succeeding in business today. In fifty short chapters (one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to strategically turn your organisation into a customer-focused powerhouse, from the inside out. Winning Customer Centricity will show you how to: 

  • Integrate customers into your company's very DNA, from strategy to infrastructure
  • Choose and connect with the right customers and build long-term relationships 
  • Reinvent your brand to ignite and maintain customer demand and loyalty .
.... and a whole lot more. Whether you're starting a new company, seeking to turn around one that's underperforming, or working to build upon a solid foundation, Winning Customer Centricity will help you to put your customers where they belong - at the very heart of your business!

"synopsis" may belong to another edition of this title.

From the Author:

This is the first in a series of a new style of business book. I designed it after considering what corporate executives need most: a read that is quick, simple, attractive and above all actionable.Winning Customer Centricity will help anyone who is looking to make their organisations more customer centric, from the Chairman down. It will bring change fast, whatever the industry and whatever the size of your corporation. It will be followed by other books in similar formats, on Insight Development and Innovation, both of which are currently in production. Sign up of C3Centricity if you would like to be kept informed of launch dates for these, as well as the forthcoming audiobook and podcasts.

From the Back Cover:

"Despite my trying to practice it every day, Denyse's book Winning Customer Centricityprovided me with some fresh and practical new thinking, and much needed discipline that I will take back to work. A must-read for today's and tomorrow's marketeers" 
Paul Polman, CEO Unilever 

"Putting the customer first has been, is and will remain the whole focus of mar- keting for many decades. What seems like a simple, "good common sense" idea is so hard to put into meaningful actions that many companies continue to struggle with the execution of customer focus. In Winning Customer Centricity, Denyse Drummond-Dunn, provides hands-on recommendations on how to implement a successful customer strategy execution within 50 weeks! It works; her advice will do wonders for your company and your clients!" 
Prof. Dominique Turpin, President IMD 

"Can you answer this one simple question? Who are our customers and how do they buy? If your answer is no, Winning Customer Centricity is for you; and even if you think that you know your customers, this book will give you some personal epiphanies on your journey to truly knowing who your customers are." 
Martyn Etherington, CMO Mitel, author of Diary of a CMO 

"Most companies want to be customer centric, but in reality, few are. Denyse lays our the core foundational elements needed from organizational design to company culture to instill customer centricity at the heart of an organization. This is a must read for organizations ready and willing to put their customer needs at the core of business decisions." 
David Armano, Global Strategy Director Edelman Digital 

"Winning Customer Centricity is brimming with smart, easy-to execute ideas that will help you re-tool your business and put your customers front-and-centre, right where they belong. If you're in business today, Denyse's book is a must-have. No excuses; go out and get it! 
Anita Williams Weinberg, CEO VerbStudios 

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Drummond-Dunn, Denyse
Published by C3Centricity (2016)
ISBN 10: 2970099810 ISBN 13: 9782970099819
New Paperback Quantity Available: 1
Print on Demand
Seller:
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description C3Centricity, 2016. Paperback. Book Condition: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Bookseller Inventory # ria9782970099819_lsuk

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 26.03
Convert Currency

Add to Basket

Shipping: US$ 5.20
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Drummond-Dunn, Denyse
Published by C3centricity 2/25/2015 (2015)
ISBN 10: 2970099810 ISBN 13: 9782970099819
New Hardcover Quantity Available: 10
Seller:
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Rating
[?]

Book Description C3centricity 2/25/2015, 2015. Hardback or Cased Book. Book Condition: New. Winning Customer Centricity: Putting Customers at the Heart of Your Business-One Day at a Time. Book. Bookseller Inventory # BBS-9782970099819

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 33.22
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Denyse Drummond-Dunn
Published by C3Centricity (2015)
ISBN 10: 2970099810 ISBN 13: 9782970099819
New Hardcover First Edition Quantity Available: > 20
Seller:
California Spanish Books
(San francisco, CA, U.S.A.)
Rating
[?]

Book Description C3Centricity, 2015. Book Condition: New. Bookseller Inventory # I-9782970099819

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 31.00
Convert Currency

Add to Basket

Shipping: US$ 4.00
Within U.S.A.
Destination, Rates & Speeds

4.

Denyse Drummond-Dunn
Published by C3Centricity
ISBN 10: 2970099810 ISBN 13: 9782970099819
New Hardcover Quantity Available: > 20
Seller:
BuySomeBooks
(Las Vegas, NV, U.S.A.)
Rating
[?]

Book Description C3Centricity. Hardcover. Book Condition: New. 134 pages. Dimensions: 9.0in. x 6.0in. x 0.4in.Customer centricity isnt just a goal or buzzword; its a make-or-break necessity for succeeding in business today. In fifty short chapters (one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to strategically turn your organisation into a customer-focused powerhouse, from the inside out. Winning Customer Centricity will show you how to: Integrate customers into your companys very DNA, from strategy to infrastructureChoose and connect with the right customers and build long-term relationshipsReinvent your brand to ignite and maintain customer demand and loyalty . . . . . and a whole lot more. Whether youre starting a new company, seeking to turn around one thats underperforming, or working to build upon a solid foundation, Winning Customer Centricity will help you to put your customers where they belong - at the very heart of your business! This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Hardcover. Bookseller Inventory # 9782970099819

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 37.96
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

5.

Denyse Drummond-Dunn
Published by C3centricity (2015)
ISBN 10: 2970099810 ISBN 13: 9782970099819
New Quantity Available: > 20
Print on Demand
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description C3centricity, 2015. HRD. Book Condition: New. New Book.Shipped from US within 10 to 14 business days.THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IP-9782970099819

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 36.21
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

6.

Drummond-Dunn, Denyse
Published by C3Centricity
ISBN 10: 2970099810 ISBN 13: 9782970099819
New Hardcover Quantity Available: > 20
Seller:
Russell Books
(Victoria, BC, Canada)
Rating
[?]

Book Description C3Centricity. Hardcover. Book Condition: New. 2970099810 Special order direct from the distributor. Bookseller Inventory # ING9782970099819

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 38.24
Convert Currency

Add to Basket

Shipping: US$ 7.00
From Canada to U.S.A.
Destination, Rates & Speeds

7.

Denyse Drummond-Dunn
Published by C3centricity (2015)
ISBN 10: 2970099810 ISBN 13: 9782970099819
New Quantity Available: > 20
Print on Demand
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description C3centricity, 2015. HRD. Book Condition: New. New Book. Delivered from our US warehouse in 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND.Established seller since 2000. Bookseller Inventory # IP-9782970099819

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 38.71
Convert Currency

Add to Basket

Shipping: US$ 12.05
From United Kingdom to U.S.A.
Destination, Rates & Speeds

8.

Denyse Drummond-Dunn
Published by C3centricity, United States (2015)
ISBN 10: 2970099810 ISBN 13: 9782970099819
New Hardcover Quantity Available: > 20
Print on Demand
Seller:
The Book Depository EURO
(London, United Kingdom)
Rating
[?]

Book Description C3centricity, United States, 2015. Hardback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****.Customer centricity isn t just a goal or buzzword; it s a make-or-break necessity for succeeding in business today. In fifty short chapters (one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to strategically turn your organisation into a customer-focused powerhouse, from the inside out. Winning Customer Centricity will show you how to: Integrate customers into your company s very DNA, from strategy to infrastructure Choose and connect with the right customers and build long-term relationships Reinvent your brand to ignite and maintain customer demand and loyalty . and a whole lot more. Whether you re starting a new company, seeking to turn around one that s underperforming, or working to build upon a solid foundation, Winning Customer Centricity will help you to put your customers where they belong-at the very heart of your business!. Bookseller Inventory # APC9782970099819

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 49.46
Convert Currency

Add to Basket

Shipping: US$ 4.01
From United Kingdom to U.S.A.
Destination, Rates & Speeds