Synopsis
Conversational UX Design: An Introduction.- Adapting to Customer Initiative: Insights from Human Service Encounters.- Safety First: Conversational agents for Health Care.- Conversational Agents for Physical World Navigation.- Helping Users Reflect on Their Own Heath-related Behaviors.- Teaching Agents When they Fail: End User Development in Goal-oriented Conversational Agents.- Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice.- Conversational Style: Beyond the nuts and bolts of conversation.- A natural Conversation Framework for Conventional UX Design.
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