Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes - Hardcover

Martin J. Eppler

Hardcover

ISBN 10: 3540003983 ISBN 13: 9783540003984

Publisher: Springer, 2003

Synopsis

What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). The book proposes a conceptual framework to manage information quality for knowledge-based content, presenting four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers and information consumers. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable.

About this title

Review:

From the reviews of the second edition:

"Eppler’s framework is fairly intuitive and sound. ... He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others’ perspectives. ... I would recommend Eppler’s book for chief information officers. ... The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)

About this edition

• Publisher: Springer
• Publication date: 2003
• ISBN 10: 3540003983
• ISBN 13: 9783540003984
• Binding: Hardcover
• Edition number: 1
• Number of pages: 302