The Six Sigma Scorecard: A Framework to align Strategy, Improvement Performance, and Customer Satisfaction

 
9783639128321: The Six Sigma Scorecard: A Framework to align Strategy, Improvement Performance, and Customer Satisfaction
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Nowadays, organizational challenges have been pushing managers to find and apply novelty methodologies that respond well to management issues. The Six Sigma Scorecard ¿SSS¿ methodology was built, implemented and evaluated as a new management framework that closes the gap between strategy, employee output, performance and customer satisfaction. The foundation of the SSS model is the synergy between the alignment of management and quality theories, contained in the literature on Balanced Scorecard, Six Sigma and various combined methodologies and tools. The use of a Case Study as a research methodology allowed a high level of engagement between management research and management practice. The book is organized in a way that any investigator can explore the research strategies, the research protocol, and the research validity. Also, Managers at all levels can understand and apply the SSS framework to align strategy, performance improvement and customer satisfaction. The SSS methodology allowed identification of improvement projects that contribute to organizational strategy and provided feedback to the top management level.

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Adriana Berroteran-Rodriguez, PhD, got her doctoral degree in Industrial Engineering at The University of Central Florida, as well as her M.S. degree in Engineering Management. She had lectured in the areas of Total Quality Management, Experimental Designs, Introduction to Industrial Engineering, Algorithmic and Applied Computer.

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Book Description Condition: New. Publisher/Verlag: VDM Verlag Dr. Müller | A Framework to align Strategy, Improvement Performance, and Customer Satisfaction | Nowadays, organizational challenges have been pushingmanagers to find and apply novelty methodologies thatrespond well to management issues. The Six SigmaScorecard SSS methodology was built, implementedand evaluated as a new management framework thatcloses the gap between strategy, employee output,performance and customer satisfaction. The foundationof the SSS model is the synergy between the alignmentof management and quality theories, contained in theliterature on Balanced Scorecard, Six Sigma andvarious combined methodologies and tools. The use ofa Case Study as a research methodology allowed a highlevel of engagement between management research andmanagement practice.The book is organized in a way that any investigatorcan explore the research strategies, the researchprotocol, and the research validity. Also, Managersat all levels can understand and apply the SSSframework to align strategy, performance improvementand customer satisfaction. The SSS methodologyallowed identification of improvement projects thatcontribute to organizational strategy and providedfeedback to the top management level. | Format: Paperback | Language/Sprache: english | 184 pp. Seller Inventory # K9783639128321

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Book Description VDM Verlag, 2009. Paperback. Condition: New. Language: English . Brand New Book. Nowadays, organizational challenges have been pushing managers to find and apply novelty methodologies that respond well to management issues. The Six Sigma Scorecard ?SSS? methodology was built, implemented and evaluated as a new management framework that closes the gap between strategy, employee output, performance and customer satisfaction. The foundation of the SSS model is the synergy between the alignment of management and quality theories, contained in the literature on Balanced Scorecard, Six Sigma and various combined methodologies and tools. The use of a Case Study as a research methodology allowed a high level of engagement between management research and management practice. The book is organized in a way that any investigator can explore the research strategies, the research protocol, and the research validity. Also, Managers at all levels can understand and apply the SSS framework to align strategy, performance improvement and customer satisfaction. The SSS methodology allowed identification of improvement projects that contribute to organizational strategy and provided feedback to the top management level. Seller Inventory # KNV9783639128321

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