The Invisibility of Emotional Labor: A Case Study of Faculty Members at Small Liberal Arts Colleges

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9783639195392: The Invisibility of Emotional Labor: A Case Study of Faculty Members at Small Liberal Arts Colleges
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The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild?s (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslach?s (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment.

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Marjorie Meier, B.S., M.B.A., University of Illinois Urbana Champaign, Doctor of Public Administration University of Illinois Springfield

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Book Description Condition: New. Publisher/Verlag: VDM Verlag Dr. Müller | A Case Study of Faculty Members at Small Liberal Arts Colleges | The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild s (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslach s (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment. | Format: Paperback | Language/Sprache: english | 148 gr | 220x150x5 mm | 100 pp. Seller Inventory # K9783639195392

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Book Description VDM Verlag Nov 2009, 2009. Taschenbuch. Condition: Neu. Neuware - The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild s (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslach s (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment. 100 pp. Englisch. Seller Inventory # 9783639195392

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Book Description VDM Verlag Nov 2009, 2009. Taschenbuch. Condition: Neu. Neuware - The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild s (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslach s (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment. 100 pp. Englisch. Seller Inventory # 9783639195392

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Book Description VDM Verlag Nov 2009, 2009. Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Neuware - The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild s (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslach s (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment. 100 pp. Englisch. Seller Inventory # 9783639195392

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Book Description VDM Verlag. Paperback. Condition: New. 100 pages. Dimensions: 9.1in. x 5.9in. x 0.4in.The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschilds (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslachs (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Seller Inventory # 9783639195392

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