Guest Satisfaction of Hotel Services in the Sunyani Municipality: A Case Study

 
9783659145674: Guest Satisfaction of Hotel Services in the Sunyani Municipality: A Case Study
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This study assessed the guest satisfaction of hotel services in the Sunyani Municipality. The SERVQUAL Instrument was adopted and administered to one hundred (100) respondents. Stratified random sampling was used in selecting the sample. The data gathered were analysed using SPSS version 16 and employed analysis of variance (ANOVA) and factor analysis to analyze the data. The study among other things suggested that there exist a gap between Tangibles, and the other dimensions, notably, Reliability, Responsiveness, Assurance and Empathy from the guests’ perceptions.It was recommended that management of hotels must offer regular in-service training to staff on empathetic dimensions as guest derived their satisfaction from this factor. Also, there should be extra effort to improve on performance at the other dimensions because guest always compare services to experiences received else where.

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About the AuthorKwame Ntow-Gyan is an Instructor and assistant to the production manager in the Department of Hospitality and Tourism, Sunyani Polytechnic. He graduated from the University of Cape Coast, Ghana with a Bachelor of Science degree in Tourism. He specializes in Tourism and Hospitality Management.

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Book Description Condition: New. Publisher/Verlag: LAP Lambert Academic Publishing | A Case Study | This study assessed the guest satisfaction of hotel services in the Sunyani Municipality. The SERVQUAL Instrument was adopted and administered to one hundred (100) respondents. Stratified random sampling was used in selecting the sample. The data gathered were analysed using SPSS version 16 and employed analysis of variance (ANOVA) and factor analysis to analyze the data. The study among other things suggested that there exist a gap between Tangibles, and the other dimensions, notably, Reliability, Responsiveness, Assurance and Empathy from the guests perceptions.It was recommended that management of hotels must offer regular in-service training to staff on empathetic dimensions as guest derived their satisfaction from this factor. Also, there should be extra effort to improve on performance at the other dimensions because guest always compare services to experiences received else where. | Format: Paperback | Language/Sprache: english | 52 pp. Seller Inventory # K9783659145674

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Book Description LAP Lambert Academic Publishing Jun 2012, 2012. Taschenbuch. Condition: Neu. Neuware - This study assessed the guest satisfaction of hotel services in the Sunyani Municipality. The SERVQUAL Instrument was adopted and administered to one hundred (100) respondents. Stratified random sampling was used in selecting the sample. The data gathered were analysed using SPSS version 16 and employed analysis of variance (ANOVA) and factor analysis to analyze the data. The study among other things suggested that there exist a gap between Tangibles, and the other dimensions, notably, Reliability, Responsiveness, Assurance and Empathy from the guests perceptions.It was recommended that management of hotels must offer regular in-service training to staff on empathetic dimensions as guest derived their satisfaction from this factor. Also, there should be extra effort to improve on performance at the other dimensions because guest always compare services to experiences received else where. 52 pp. Englisch. Seller Inventory # 9783659145674

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Book Description LAP Lambert Academic Publishing Jun 2012, 2012. Taschenbuch. Condition: Neu. Neuware - This study assessed the guest satisfaction of hotel services in the Sunyani Municipality. The SERVQUAL Instrument was adopted and administered to one hundred (100) respondents. Stratified random sampling was used in selecting the sample. The data gathered were analysed using SPSS version 16 and employed analysis of variance (ANOVA) and factor analysis to analyze the data. The study among other things suggested that there exist a gap between Tangibles, and the other dimensions, notably, Reliability, Responsiveness, Assurance and Empathy from the guests perceptions.It was recommended that management of hotels must offer regular in-service training to staff on empathetic dimensions as guest derived their satisfaction from this factor. Also, there should be extra effort to improve on performance at the other dimensions because guest always compare services to experiences received else where. 52 pp. Englisch. Seller Inventory # 9783659145674

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Book Description LAP Lambert Academic Publishing. Paperback. Condition: New. 52 pages. Dimensions: 8.7in. x 5.9in. x 0.1in.This study assessed the guest satisfaction of hotel services in the Sunyani Municipality. The SERVQUAL Instrument was adopted and administered to one hundred (100) respondents. Stratified random sampling was used in selecting the sample. The data gathered were analysed using SPSS version 16 and employed analysis of variance (ANOVA) and factor analysis to analyze the data. The study among other things suggested that there exist a gap between Tangibles, and the other dimensions, notably, Reliability, Responsiveness, Assurance and Empathy from the guests perceptions. It was recommended that management of hotels must offer regular in-service training to staff on empathetic dimensions as guest derived their satisfaction from this factor. Also, there should be extra effort to improve on performance at the other dimensions because guest always compare services to experiences received else where. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Seller Inventory # 9783659145674

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Book Description LAP Lambert Academic Publishing, Germany, 2012. Paperback. Condition: New. Aufl.. Language: English . Brand New Book ***** Print on Demand *****.This study assessed the guest satisfaction of hotel services in the Sunyani Municipality. The SERVQUAL Instrument was adopted and administered to one hundred (100) respondents. Stratified random sampling was used in selecting the sample. The data gathered were analysed using SPSS version 16 and employed analysis of variance (ANOVA) and factor analysis to analyze the data. The study among other things suggested that there exist a gap between Tangibles, and the other dimensions, notably, Reliability, Responsiveness, Assurance and Empathy from the guests perceptions.It was recommended that management of hotels must offer regular in-service training to staff on empathetic dimensions as guest derived their satisfaction from this factor. Also, there should be extra effort to improve on performance at the other dimensions because guest always compare services to experiences received else where. Seller Inventory # AAV9783659145674

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