Employees' Nonverbal Communication Cues and Satisfaction: Among Hotel Customers

 
9783843377546: Employees' Nonverbal Communication Cues and Satisfaction: Among Hotel Customers
View all copies of this ISBN edition:
 
 

Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction.

"synopsis" may belong to another edition of this title.

About the Author:

Nadia Hezlin Yashaiya (main author) is the alumni of MBA program of School of Management, Universiti Sains Malaysia. Currently she is working as a lecturer at a private college in Kuala Lumpur. Anees Janee Ali, PhD (aneesali15@yahoo.com) is a lecturer at School of Management, Universiti Sains Malaysia.

Nadia Hezlin Yashaiya (main author) is the alumni of MBA program of School of Management, Universiti Sains Malaysia. Currently she is working as a lecturer at a private college in Kuala Lumpur. Anees Janee Ali, PhD (aneesali15@yahoo.com) is a lecturer at School of Management, Universiti Sains Malaysia.

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 67.00
US$ 46.63

Convert currency

Shipping: US$ 7.88
From United Kingdom to U.S.A.

Destination, rates & speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Anees Janee Ali (author)
Published by LAP Lambert Academic Publishing 2010-11-23 (2010)
ISBN 10: 3843377545 ISBN 13: 9783843377546
New paperback Quantity Available: > 20
Seller:
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description LAP Lambert Academic Publishing 2010-11-23, 2010. paperback. Condition: New. Seller Inventory # 9783843377546

More information about this seller | Contact this seller

Buy New
US$ 46.63
Convert currency

Add to Basket

Shipping: US$ 7.88
From United Kingdom to U.S.A.
Destination, rates & speeds

2.

Ali, Anees Janee / Sabir Ahmad, Sarah
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Quantity Available: 1
Seller:
Rating
[?]

Book Description Condition: New. Publisher/Verlag: LAP Lambert Academic Publishing | Among Hotel Customers | Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction. | Format: Paperback | Language/Sprache: english | 92 pp. Seller Inventory # K9783843377546

More information about this seller | Contact this seller

Buy New
US$ 54.19
Convert currency

Add to Basket

Shipping: US$ 3.23
From Germany to U.S.A.
Destination, rates & speeds

3.

Ali, Anees Janee
Published by LAP Lambert Academic Publishing (2016)
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Paperback Quantity Available: 1
Print on Demand
Seller:
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description LAP Lambert Academic Publishing, 2016. Paperback. Condition: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Seller Inventory # ria9783843377546_lsuk

More information about this seller | Contact this seller

Buy New
US$ 59.94
Convert currency

Add to Basket

Shipping: US$ 5.08
From United Kingdom to U.S.A.
Destination, rates & speeds

4.

Anees Janee Ali
Published by LAP Lambert Academic Publishing (2010)
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Quantity Available: > 20
Print on Demand
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description LAP Lambert Academic Publishing, 2010. PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # LQ-9783843377546

More information about this seller | Contact this seller

Buy New
US$ 54.87
Convert currency

Add to Basket

Shipping: US$ 11.82
From United Kingdom to U.S.A.
Destination, rates & speeds

5.

Anees Janee Ali
Published by LAP Lambert Academic Publishing (2010)
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Quantity Available: > 20
Print on Demand
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description LAP Lambert Academic Publishing, 2010. PAP. Condition: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # IQ-9783843377546

More information about this seller | Contact this seller

Buy New
US$ 63.29
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

6.

Anees Janee Ali
Published by LAP Lambert Acad. Publ. Nov 2010 (2010)
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Taschenbuch Quantity Available: 1
Seller:
Rheinberg-Buch
(Bergisch Gladbach, Germany)
Rating
[?]

Book Description LAP Lambert Acad. Publ. Nov 2010, 2010. Taschenbuch. Condition: Neu. Neuware - Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction. 92 pp. Englisch. Seller Inventory # 9783843377546

More information about this seller | Contact this seller

Buy New
US$ 59.20
Convert currency

Add to Basket

Shipping: US$ 20.09
From Germany to U.S.A.
Destination, rates & speeds

7.

Anees Janee Ali
Published by LAP Lambert Acad. Publ. Nov 2010 (2010)
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Taschenbuch Quantity Available: 1
Seller:
BuchWeltWeit Inh. Ludwig Meier e.K.
(Bergisch Gladbach, Germany)
Rating
[?]

Book Description LAP Lambert Acad. Publ. Nov 2010, 2010. Taschenbuch. Condition: Neu. Neuware - Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction. 92 pp. Englisch. Seller Inventory # 9783843377546

More information about this seller | Contact this seller

Buy New
US$ 59.20
Convert currency

Add to Basket

Shipping: US$ 20.09
From Germany to U.S.A.
Destination, rates & speeds

8.

Anees Janee Ali; Sarah Sabir Ahmad
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Quantity Available: 5
Seller:
ReadWhiz
(Portland, OR, U.S.A.)
Rating
[?]

Book Description Condition: New. Seller Inventory # ria9783843377546_ing

More information about this seller | Contact this seller

Buy New
US$ 79.47
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

9.

Anees Janee Ali, Sarah Sabir Ahmad
Published by LAP Lambert Academic Publishing, Germany (2010)
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Paperback Quantity Available: 1
Seller:
The Book Depository EURO
(London, United Kingdom)
Rating
[?]

Book Description LAP Lambert Academic Publishing, Germany, 2010. Paperback. Condition: New. Language: English . Brand New Book. Customer satisfaction has become an essence of success in today s highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction. Seller Inventory # KNV9783843377546

More information about this seller | Contact this seller

Buy New
US$ 88.78
Convert currency

Add to Basket

Shipping: US$ 3.93
From United Kingdom to U.S.A.
Destination, rates & speeds

10.

Anees Janee Ali
Published by LAP Lambert Acad. Publ. Nov 2010 (2010)
ISBN 10: 3843377545 ISBN 13: 9783843377546
New Taschenbuch Quantity Available: 1
Print on Demand
Seller:
AHA-BUCH GmbH
(Einbeck, Germany)
Rating
[?]

Book Description LAP Lambert Acad. Publ. Nov 2010, 2010. Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Neuware - Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction. 92 pp. Englisch. Seller Inventory # 9783843377546

More information about this seller | Contact this seller

Buy New
US$ 59.20
Convert currency

Add to Basket

Shipping: US$ 34.60
From Germany to U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book