Multi-Skilling in the Five-Star Hotel Industry in Taiwan: The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping

 
9783843378994: Multi-Skilling in the Five-Star Hotel Industry in Taiwan: The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and  Housekeeping

Multi-skilling for front-line managers in hotels in Taiwan is the main focus of this book. The literature suggests that multi-skilling addresses two industrial problems in Taiwan; the shortage of qualified workers and the high turnover rate of staff in the five-star hotel industry. Both factors have negatively impacted on the productivity and performance of five-star hotels in Taiwan, as a high level of service delivery cannot be sustained by inexperienced staff in accordance with a service profit chain model. In addition, as multi-skilling enhances an employee's knowledge, skills and abilities, this has an effect on attitude and the attitude of an employee determines the output of service performance in relation to tasks assigned. Therefore, the aim of this book is to examine whether multi-skilling exists and the beneficial factors of multi-skilling for five-star hotels in Taiwan.

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About the Author:

Assistant Professor Li-Cheng Chen (Dr.) is a teacher at University of Tajen in Taiwan, teaching subjects in the areas of hospitality Management. She has been teaching for more than five years. This book focuses on multi-skilling scheme for front-line managers in the five-star hotel in Taiwan.

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Chen, Li-Cheng
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Book Description LAP Lambert Academic Publishing, Germany, 2011. Paperback. Book Condition: New. 220 x 150 mm. Language: English . Brand New Book ***** Print on Demand *****.Multi-skilling for front-line managers in hotels in Taiwan is the main focus of this book. The literature suggests that multi-skilling addresses two industrial problems in Taiwan; the shortage of qualified workers and the high turnover rate of staff in the five-star hotel industry. Both factors have negatively impacted on the productivity and performance of five-star hotels in Taiwan, as a high level of service delivery cannot be sustained by inexperienced staff in accordance with a service profit chain model. In addition, as multi-skilling enhances an employee s knowledge, skills and abilities, this has an effect on attitude and the attitude of an employee determines the output of service performance in relation to tasks assigned. Therefore, the aim of this book is to examine whether multi-skilling exists and the beneficial factors of multi-skilling for five-star hotels in Taiwan. Bookseller Inventory # AAV9783843378994

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Book Description LAP LAMBERT Academic Publishing. Paperback. Book Condition: New. Paperback. 276 pages. Dimensions: 8.7in. x 5.9in. x 0.6in.Multi-skilling for front-line managers in hotels in Taiwan is the main focus of this book. The literature suggests that multi-skilling addresses two industrial problems in Taiwan; the shortage of qualified workers and the high turnover rate of staff in the five-star hotel industry. Both factors have negatively impacted on the productivity and performance of five-star hotels in Taiwan, as a high level of service delivery cannot be sustained by inexperienced staff in accordance with a service profit chain model. In addition, as multi-skilling enhances an employees knowledge, skills and abilities, this has an effect on attitude and the attitude of an employee determines the output of service performance in relation to tasks assigned. Therefore, the aim of this book is to examine whether multi-skilling exists and the beneficial factors of multi-skilling for five-star hotels in Taiwan. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9783843378994

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