In chapters including an overview of each link in the performance management process and worksheets for skill builder application exercises, Cardy (management, Arizona State U.) explains how performance management involves more than just evaluation. His model includes performance definition, diagnosis, evaluation, feedback, and improvement, and addresses such overlooked factors as values and emotions. Appended material for overhead slides is intended for use by instructors/workshop leaders in areas related to human resources management. A few references are cited. An auxiliary website is available. Annotation 2004 Book News, Inc., Portland, OR
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