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Synopsis
This textbook and professional reference offers a comprehensiveoverview of the field of Knowledge Management (KM), providing botha substantive theoretical grounding and a pragmatic approach toapplying key concepts. Drawing on ideas, tools, and techniques fromsuch disciplines as sociology, cognitive science, organizationalbehavior, and information science, the text describes KM theory andpractice at the individual, community, and organizational levels.It offers illuminating case studies and vignettes from companiesincluding IBM, Xerox, British Telecommunications, JP Morgan Chase,and Nokia. This second edition has been updated and revised throughout.New material has been added on the information and library scienceperspectives, taxonomies and knowledge classification, the mediarichness of the knowledge-sharing channel, e-learning, socialnetworking in KM contexts, strategy tools, results-based outcomeassessments, knowledge continuity and organizational learningmodels, KM job descriptions, copyleft and Creative Commons, andother topics. New case studies and vignettes have been added, andthe references and glossary have been updated and expanded. Knowledge Management in Theory and Practice provides anextensive and highly valuable compendium and guide for KMpractitioners and educators, and for business managers as well.Since the first edition of this book, many organizations haveadopted KM methods and gained experience with approaches that workand with those that dont. Dalkir shows convincingly why KM must bemultidisciplinary and how it strengthens strategic and operationalmanagement when it builds bridges between technology and thesocial, intangible features of organizations. This is an idealgraduate textbook. About the Author Kimiz Dalkir is Associate Professor at McGill UniversitysGraduate School of Information and Library Studies. A practitionerin the field for seventeen years, she has advised more than twentycompanies on the design, development, and evaluation o
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