Quality & Performance Excellence

 
9788131517284: Quality & Performance Excellence

About the book: quality & performance excellence delivering cutting-edge coverage that includes the latest thinking and practices from the field, quality and performance excellence; 6e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in north and south america, europe, and asia-pacific

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Evans,J.R.
Published by Cengage India (2012)
ISBN 10: 8131517284 ISBN 13: 9788131517284
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Evans,J.R.
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Evans
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Book Description 2012. Soft cover. Book Condition: New. International Edition. Book Condition: BRAND NEW. International/Eastern Economy Edition, Paperback/Softcover with SAME TITLE, AUTHOR AND EDITION as listed. ISBN and Cover design differs. **100% IDENTICAL CONTENTS as U.S Edition**. Standard Delivery within 7-14 business days ACROSS THE GLOBE. We can ship to PO Box, APO address in US. International Edition Textbooks may bear a label (Not for sale in the U.S. or Canada) or (For sale in Asia only) or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from MULTIPLE WAREHOUSES ACROSS THE GLOBE including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Bookseller Inventory # ABECA8876

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Evans
Published by Cengage Learning
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Book Description Cengage Learning. Book Condition: New. 6. Bookseller Inventory # Cengage-9788131517284

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Evans,J.R.
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Evans,J.R.
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Evans
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James R. Evans
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ISBN 10: 8131517284 ISBN 13: 9788131517284
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Book Description South Western/Cengage Learning India, 2013. Softcover. Book Condition: New. 5th or later edition. Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE; 6e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific ? Thoroughly revised and updated, QUALITY AND PERFORMANCE EXCELLENCE, 6e ? Using real-world examples to illustrate text concepts, each chapter now begins with a "Performance Excellence Profile" highlighting a recent Baldrige recipient whose practices have particular relevance to the chapter material. ? Numerous new boxed examples and cases have been added throughout, illustrating key ideas and themes as well as giving students hands-on opportunities to sharpen their critical-thinking skills. ? Chapter 9 now takes a broader perspective of employee engagement than in previous editions. ? Considerable flexibility is built into QUALITY AND PERFORMANCE EXCELLENCE, 6e to meet the unique needs of individual instructors -- and their students. After chapters 1 and 2, all other chapters can be sequenced in almost any order. ? Unlike most books on quality, QUALITY AND PERFORMANCE EXCELLENCE, 6e is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership. ? Part II introduces the importance of quality and performance excellence from a strategic perspective, the idea of customer-supplier relationships, and the role of organizational design. Part III, Performance Excellence and Organizational Behavior, discusses the themes of teamwork and empowerment as well as relates quality to the topics of groups and motivation. Part IV deals with practices for making performance excellence a part of today`s organizations, focusing on leadership and the journey to performance excellence. Preface PART I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE. 1. Introduction to Quality and Performance Excellence. 2. Frameworks for Quality and Performance Excellence. 3. Tools and Techniques for Quality Design and Control. 4. Tools and Techniques for Quality Improvement. PART II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATION THEORY 5. Competitive Advantage and Strategic Management for Performance Excellence. 6. Quality in Customer-Supplier Relationships. 7. Designing Organizations for Performance Excellence. PART III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR. 8. Quality Teamwork. 9. Engagement, Empowerment, and Motivation. PART IV: LEADERSHIP AND ORGANIZATIONAL CHANGE. 10. Leadership for Performance Excellence. 11. Performance Excellence and Organization Printed Pages: 460. Bookseller Inventory # 72364

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Evans,J.R.
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Book Description Cengage India. Book Condition: New. This is an Int'l Edition. Please note: We do not ship to PO Boxes, please provide us with your complete delivery address. Bookseller Inventory # BKSAE22OC-10041

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J.R. Evans
ISBN 10: 8131517284 ISBN 13: 9788131517284
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Book Description Paperback. Book Condition: New. This is an International Edition Brand New. Same Title Author and Edition as listed. Standard Delivery within 3-7 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Choose expedited shipping for Express delivery. Tracking number provided for every order. Bookseller Inventory # RI_9788131517284

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